Reliance Fresh — Non transparency in Cos offer Ad.

My Reliance One Card No. is [protected]. In this month, as on date I have made purchases worth more than Rs. 1700/-(approx) from Reliance Fresh store at Digwadih, at Mahabir Talkies complex. Dhanbad District, Jharkhand state. In one of your advertisement displayed in the walls of your stores it shows that there is special discount offer on certain specific items will be given to those customers whose total purchase during this month will cross Rs. 1000/-. But regret to state that when I approached the Manager at the counter for encashing/exercising the said offer he was totally reluctant and refused to accept my request saying that this is not applicable against certtain purchases like edible oil, atta etc, which was not at all displayed in your offer ad. Neither the Manager can show me any writen guideline in this respect. Thus it means that your ads. are not transparent OR your Managers and staffs at your stores are misguiding the customers and cheating them
Now from my above given Reliance One card no. you can well ascertain my this month purchase and therefore I want to know from your end whether I am entitle to get the benefit of your monthly offer or not. Please send your reply through my Email address or through my Mobile No. [protected]. I hope you will surely respond to my complaint.