Reliance Fresh — Gift of nov-2009 not recd

I have made the purchases of more than Rs 3000 from reliance fresh, Dahisar East, Mumbai -400068 in the month of Nov-2009. My wife has visited reliance fresh 4 times for claiming the gift. The Reliance Fresh store manager Sagar told us that the gift has not come for the month Nov-2009.

I would like to know

1. Why reliance is advertising if they cacnot give the gift?

2. When do I will get the gift for Nov2009?

Regards,

Vaibhav Virkud
cell [protected]