[Resolved]  Reliance Fresh - Chennai — Bad customer service

Address:

Chennai, Tamil Nadu

Dear sir,

I kotrayya udagatti, from chennai a regular visitor to Reliance Fresh -departmental stores situated at Arcot road, Near Porur junction signal, porur, Chennai.

On 15th january 2010 @ 1830hrs i purchased some grossories along with 25kg Sona Massori premium rice and 5kg reliance selective whole wheat bearing bill no.233 booked under home delivery. After booking 2 days over, i could not receive the material. upon enquire through telephone, i came to known that they miss the original bill. later i told them my bill no & material to be despatched.

They imprerly searched through computer & on 19th january 2010 afternoon, they despatched only 25 kg Sona massori rice packet without 5kg whole wheat and one offer along with Rice packet.

upon enquiry through phone, they infomed, 5kg whole wheat has not been billed. i told them, without billing & paying money,how can i keep the material in despatch section.again i told them to check properly the bill.

after thorough checking they came to know that, bill is having 5kg whole wheat & free offer along with 25kg rice packet. they said , next day i.e on 20/01/2010 they will despatch 5kg whole wheat & free offer for 25kg rice packet.

But so far they i have not despatched 5kg whole wheat & free offer for 25kg rice packet. concerned person may please look into the matter and do the needful.

along with this i wanted to bring some more points.

1) I had conversations with a person name called Manikandan at Reliance Fresh near Porur at Chennai
Telephone No. [protected].

2) Most of the time they are not available for phone.

3) They will not take care of customer complaints properly.

4) for this purpose i use to call them daily through telephone with my own cost.

Regards
Kotrayya

Cell No. [protected]