[Resolved]  Reliance Fresh Outlets — Disastrous Management of outlets

Sir, I wish to state that not once or twice but time and again I have been upset bt the service and behaviour of the reliance fresh outlets' staff and managers in Orissa. While the service was appreciable in Visakhapatnam (Kirlampudi Layout branch), It is absolutely disastrous at many branches at Bhubaneswar.
1. I happened to visit the Branch near the Governor's House sometime in the first week of MAY. After shopping for the necessities, when I went for billing, the boy at the counter told me that I could not take one of the items ("Parle Cheeselings", something that my 5 year old son loves). The reason was that the item was not FED into the computer for billing. He refused to do mannual billing, no apologies extended, refused to give a complaint form and said that the manager was unavailable. Result: I left back all the other items also and never have I looked at the outlet again.
2. A similar incident took place at the Cuttack Road outlet, again in Bhubaneswar. Again at the billing counter I was told that I cannot take an item, this time a TOY Aeroplane of my Son's liking. Reason being the same, the item was not entered into the computer to facilitate billing. Again, I was offered no apologies, refused a complaint form. Here the manager was available but offered no solution or even a promise of better service next time. What's worse is that the Franchisee owner's were present at the site and watched all this as mute spectators. When they were approached, they turned their backs to us, literally. My concern here is that Why do they put up items on the shelf for sale with price tags on them when first of all they have not been entered into the system. Do they lack even the basics of "Inventory Management"???
3. Very often I have also experienced the inability of the salespersons in these outlets as they are unaware of the names of even very common products. It is a pity to see that Not only RELIANCE FRESH IS NO MORE FRESH, IT IS NO MORE COOL EITHER, AT LEAST IN BHUBANESWAR...