[Resolved]  Reliance Fresh Store At Gopalpura Byepass, Jaipur — Hurdles in issues of committed Gift Items

I am a regular customer of Reliance Fresh Store situated on Gopalpura Byepass Jaipur and was provided Reliance One Membership Card Number [protected] in year 2008. Recently, on 11 October 2009, when I went for claiming my accrued Gift Item, I was told to provide photo copy of any valid Identity document. When I asked for spot verification, I was told that photocopy is to be sent to some Head Office.
I fail to understand the logic of all this exercise, for an item based on Amounts already spent on purchases already made.
Will some responsible AUTHORITY of RELIANCE look into the matter and take necessary remedial action?