Reliance Fresh Store — Pathetic approach

I m regular visitor of Reliance fresh store at Tamoor Nagar, New friemds colony, new delhi. On 6th Oct at 7pm I went to buy 25bottles of Reliance nor ask others to use 2ltr each of Coke, Fanta and Limca with 10x1 ltrs of frooti. It was agreed upon that upon locating and placing the reqd numbers in night, I shall be able to collect in the morning of 7th Oct at 7.30am. The whole process went off and at the time of billing, the gift item with every 999/- ourchase was not getting logged in and my 45 mts was wasted for this and ultimately I was not given the delivery. I find very funny that inspite of my saying you may give me the gift later on, the whole 3000/- worth of goods were taken back. The man Sandeep made me talk to one Sidartha, his senior on cell BUT Nothing helped. Is the technology to be used for good purpose or kill the job ?
I had party in the afternoon of 7th and had to run like mad to arrange the stuff. I know nothing will happen BUT for sure, I am neither going to patronize it.