[Resolved]  Reliance Fresh Store Urban Estate Patiala - 2 — sale of items on discount displayed in store

Address:

Patiala, Punjab

On 05 April 11, I had purchsed some grocery items from Reliance Fresh Store at Urban Estate Patiala-2. I found some food stuffs kept at a seperate counter with a bill board saying at 50% discount to MRP. I PULLED OUT TWO PACKETS OF bhujia (namkeen) wEIGHING 480 grams with original price tag o Rs 53/- with expiry date printed on the packet as 29 April 11, but the dealing asisstant at the billing counter billed this item at the rate of Rs 53/- each instead of billing it at a discounted price of Rs 26.5. When I objected, he stated that it is at a discount of 30% of the MRP, when again objected he stated it is at full price of Rs 53/- per packet. When wanted to contact the incharge of the store, he was not available. On persistant querries they intimated that Mr Deepak is the store Incharge and he is not available in the store at that time. Non from the staff available in the store was able to tell me why this Bhujia Packets have been kept in the counter of dicounted outlet, if it was not to be issued to the normal customers in a usual way of routine sale.

When I asked for the complaint book, they were relucatant to give me and on my persistant, they gave me the book, and I have to record my complaint in the book. and I am waiting for the reply from the reliance fresh store H.Q.

We are of the view that discounted items of merchandise are just a show buisness of the company and are not meant for the gereral consumer and are being taken away by teir own staff members and some of the selected customers, who are in the good books fo the staff members at that oarticular store.

I hope , the management of the Reliance Fresh Store will look into this type of mal functioning at their stores, will take some strict action against such type of bad elements deployed by them at the customer care points of the stores and their dealings with the customers will be taking in their mind that CUSTOMER IS KING, if reliance is really interested to attract more and more customers to their retail out lets of all kinds.

Hoping to hear soon fron the H.Q. of Reliance managments on the above subject.

thanks.

Kuldip Singh Virk
# 823 Phase 1, Urban Estate , Patiala 147002
Mobile [protected]