[Resolved]  Reliance Fresh, Unit - 4, Bhubaneswar — Staff Misbehavior

Address:

Khordha, Odisha

Hi,

I am Sambit Singh & I was a regular customer in Reliance Fresh, Unit-4. My card number is [protected]. I always used to shop there with my wife from last 2years. (If anyone from RIL is reading this, you can take the reference from the card number as 80% time we use the card).

Today my wife was shopping & when she was leaving through EXIT gate. One of your staff Mr. Manoj Nayak(He told his name was Manoj) stopped her started misbehaving with her. He alleged her that she has stolen a chocolate & kept it in her bag. He then checked her bag & found nothing. Even after that Manoj did not, even apologized to her. When she demanded to talk to the Manager, the Manager was not in the store.
Even if we are regular customers in the same store we faced such an embracing situation & bad behavior at Reliance Fresh. When I tried to inform Reliance Fresh about this incident directly, then I could not find any space/leg in their website which takes the customer feedback/complain.

May be as a company they are not customer centric!

I want to know whether I can take any legal action against them or not for such kind of insult as I do not have any proof of this incident.

Sambit Singh
sambit.[protected]@vodafone.com