[Resolved]  Reliance Fresh Vidya Nagar Bhopal — Billing errors

Address:

Bhopal, Madhya Pradesh

Hi , I am a regular customer of Reliance Fresh shop-Vidya nagar Branch, Bhopal. I am raising this complaint on billing errors found at this shop.
1. Apples offer rate Rs 80 being charged at full MRP rate at the counter.
2. Bournvita (for small kids) also charged at Full MRP at counter, when the offer price was mentioned less on the shelf..
3.Sumera paratha charged more than MRP price
4. Free offers also charged on the bill (soap bars which were free, were actually included in the billing amount)
5. The discounted rates were not subtracted from the total amount, but added to the total amount.

Its very rare that all consumers check bill after shopping at these type of shops. My first experience was when the discount were added to bill, instead of subtracting. From then onwards I started checking bills of reliance fresh and found the above errors has mentioned.
Everytime I called back on the number [protected] & usually the amount was refunded on one condition that the bill had to be surrendered to them.
Yesterday, Rs 42 error was found on one Item Apples and it had happened on two counters. My friend had also purchased same apples and even his billing had error even though he had stood in different billing counter. Rs 65 error was found on his bill for one item(apples).
When we called back someone attending the phone, gave rude responses and we had to rush back to reliance shop immediately to address this issue.
Finally we got our money back - but it is horrible. 1. Error in billing- which get unnoticed by almost all the consumers - its actually looting consumers 2. Rude behaviour of the manager who attended the phone call.

Request Reliance fresh shopping chain to look into system errors and ensure that there is zero % error on billings. Human errors can be on one counter not on all counters. Random audits to be done to check the errors on systems.
TRUST / CREDIBILITY of Reliance fresh shops is under ?????