Reliance General Insurance — policy papers not given by co.

For my motorcycle insurance i go to near a Reliance Insurance agent by the name of Maksood([protected]), Sharda Automobiles, 50, Garh Road, Meerut and gave him a sum of Rs. 825/- dated 26/04/2008 for the insurance of my motor cycle. But till date i neither received the cover note nor the policy. I filed a complaint with the Reliance call centre (Comp. No. 414416) dt. 30-04-08. the next day a person (service manager, meerut branch) range me up and told me for cover note that co. provided cover note only in case of 1st insurance. he say for policy papers that due to lack of staff policies not make. he says also he provided me policy papers within 2-3 days but till date i don't have received any documents. Later i filed complain more than six time but all time executive say we take ur complain on priority basis but no action tacken till them. I talk senior person (customer care)Mr Jay On 10/05/2008 he also say we take ur complain on priority basis but no action tacken till them. Now it is more than 18 days when the amount was handed over to the agent but not even a cover note is received.
I am unable to drive the car for want of papers and am waiting all the time at home for the receipt of the requisite papers.

NIPUN JAIN
C/O ARIHANT BUILDCON PVT. LTD.
215, KARKARDOOMA, DELHI 92
[protected]