[Resolved]  Reliance General Insurance Company Limited — Please don't buy any mediclaim policy from Reliance

Address:

West Delhi, Delhi

From: Naresh Sharma
To: anil.[protected]@relianceada.com
Cc: care.[protected]@relianceada.com ; rgicl.[protected]@relianceada.com ; Reliance General Insurance Company Limited
Sent: Tuesday, April 13, 2010 4:13 PM
Subject: Fw: Change in policy (Case ID:[protected]


I know you are not right person to attain this complaint but i dont have other option because i am not getting satisfactory answer from those person who have to reply me on this matter:

1.) I have buy a mediclaim policy thought IVRS on 03-April-2010 & the policy no. is[protected]
2.) On 7th April when i check the softcopy of my policy than i found a mistake in this policy (In this policy you have mention wrong gender of son Mstr: Aayush Bhardwaj)
3) When chat with you executive he told me that i have to register my complaint though mail and then i have send a mail to Services.[protected]@relianceada.com on 07th April on the same day i recieved a mail from that id in which you have mentiond that escalated this matter to our concerned branch personal with complaint no[protected].
4.) in between i have log a another complaint (related to this matter) though phone[protected] & the complaint no. is 1087385 and your executive told me that this correstion is done only though branch so i have to contact nearest branch with the copy of this policy & date of Birth poof of my son.
5) on Saturday 10 April 2010 around 11:00AM i have visit to your coanught Place branch (2nd Floor Mercantile House, Kasturaba Gandhi Marg New Delhi) you can check the visitor registor of that branch. After waiting 1 hrs your executive told me i have to given a request letter from my side for this correction.
6) when i given a request letter than your executive told me that this correction is not done form here because this policy is issued directly from the head office name of that executive is Amit (Mobile No. [protected]) and he confirm me this change is done by evening. He is also given me assurance after this change he will call me or i can contact him on his mobile.
7) on saturday evening i am tring to call on this no but no attin my call
8) on Monday 12-April-2010 i finally decide to surrender this policy (Service Request No. Is 1096785) than i came to know i will get on 75% of the premium amount. But your Executive Mr. Aditya at the time of issing this policy told me if i surrender this policy within15 days than i will get the full amount.
9) i have also chat with you executive Mr. Bejon/ Ms. Neeta/ Ms. Mahalaxmi/ Mr. Sachin in this regard but did not get any satisfactor answer
10. ) I dont have any idea what i have to do know so i am sending this mail to all of to please check this mail and let me know what i have to do know

if you required the chat history please let me know i will forward it to you.

Sorry because i dont know who is the concern person who can help me on this matter, It is a very bad experiance for to buy a policy from you.

Thanks & Regards
Naresh Sharma