[Resolved]  Reliance General Insurance — Shoddy response from the Surveyor

Address:

Idukki, Kerala

Date: 04.12.10




Sub: Survey on our damaged vehicle - KL 38 A 5549 - Lackluster service by your surveyor
Ref: Policy No. [protected] --


Our above vehicle met with an accident on 01.11.10 at Trichur. A spot-survey was done there of the vehicle and was permitted to be brought to Thodupuzha, our HQ. We had entrusted the vehicle with a trusted workshop here we duly called for Reliance Survey before the work actually started.We have made several calls and requests for the survey of the vehicle. In the meanwhile a very reasonable estimate has been furnished by the workshop people. It has been observed that inordinate delay has been committed - first to arrive at the spot at Thodupuzha and then to complete the Survey by your Surveyor Mr.Benoi Mathew. He preferred to visit the spot only once and that too on 19.11.10.The repair has been reported by him to be very negligent whereas the spot-survey at Trichur tells a different story. It is unfortunate that your Surveyor has consumed valuable time for his evaluation without any tangible result. Secondly, he is again wasting time waiting for the dismantling of parts for 'body-repair-work' wherever necessary. In our opinion a Surveyor should be in a better position to assess the damage, especially in body-repair work. He neither cared to meet anyone from our side nor he tendered any advise to the Workshop people on the work to be done or the amount permissible.His response to this survey has all along been very lethergic and cursory. His language also seems to be very much intemperate unworthy of a person representing a Mega House like Reliance. It is very very unfortunate that we are being treated like this by a Surveyor designated from your side.

We have made complaints on this to your local people, but unfortunately no response this far.

We have been patronising Reliance Insurance with a business running into Lakhs towards annual premium. Resultantly we have also much expectations on your co-operation and service. But what we are now experiencing is that now regret that we have opted for Reliance Insurance among the plethora of Insurance Companies available in the Market with so much attractive offers. We only request that we should not be constrained to reconsider this association of ours with Reliance Insurance.

Therefore we hereby express our strong protest over this conduct and regret to state that we are greatly disappointed with the present state of affairs with Reliance Insurance.



For GEO TRANSPORT

Sd/-


GEORGE JOSEPH
Nedumpara
H.No.9/292 TMC – Pala Road
THODUPUZHA – 685 584