[Resolved]  Reliance GSM Mobile Service — wrong deduction of amount

Address:

Central Delhi, Delhi

for the last 06.02.2011 i am complianing but of no vein
see the text below

miss neha pathak

i complained on 06.02.2011 and after that several emails sent to you but in reply only same repeated message that we are lokking into it
i think just to formality the reply comes from your side to treat the matter and problem solved with in time
this is the matter of great regreat that a sum of rs 30/- or so giving you the problem
i can forgo the amount but as per rules how can you deduct the amount with out informing me
i will not use the number unless and until my deducted amount refunded back

VAIBHAV MITTAL
[protected]


- Hide quoted text -
On Thu, Feb 17, 2011 at 9:29 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

With reference to your e-mail regarding balance deduction issue for your Reliance GSM number [protected], please note that we have already taken up your issue with the concerned department for necessary action to be taken. One of our executives will be in touch with you shortly.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.

We believe in taking care of our customer needs first.

Regards,

Neha Pathak
Customer Care
Reliance Communications


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Satish Kumar Mittal ([protected]@gmail.com)
Date: Wednesday, February 16, 2011 10:39 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

dear mr Kinjal Doshi
thanks for reply but still not get the problem resolved and ithe credit not yet credited to my accont of mobile no [protected] vaibhav mittal


On Mon, Feb 14, 2011 at 12:09 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Mittal,

We apologies the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.


This is with reference to your e-mail regarding wrong balance deduction issue for your Reliance GSM Mobile Number [protected]. Kindly note that as inform you earlier we have forwarded your issue to concerned department. One of our executives will assist you better in this regard.

Regards,

Kinjal Doshi
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Satish Kumar Mittal ([protected]@gmail.com)
Date: Sunday, February 13, 2011 03:48 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

mr rohan naik
it is a matter o[censored]pmost regreat that a company of your type are not responding to complaint of mine and treating as a waste
i talked to your customer care 198 today at3.26 pm for 13.12 minutes but of no result the person refused to enter the complaint that it is time barred and they will not refund the amount
what i want to say that i didnot activate any service because the sim was out of my mobile from 26.09.2010 to 06.02.2011 when i checked the balane it was rs -1.66 earlier as on 26.09.2010 it was rs 29.64 how come i active the services a matter of great strange
now i am not in a position of continuing the number if this type of deduction made by you without my permission and i am forwarding the complaint to consumer forum today if not received the amount and assurance that in future no balance will be deducted without permission
vaibhav mittal
[protected]


On Sun, Feb 13, 2011 at 12:52 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:



Dear Customer,

This is with reference to your e-mail regarding wrong balance deduction issue for your Reliance GSM Mobile Number [protected]. Kindly note that we have forwarded your issue to concerned department. One of our executives will assist you better in this regard.

We apologize the inconvenience caused to you.

Regards,

Rohan Naik
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Satish Kumar Mittal ([protected]@gmail.com)
Date: Saturday, February 12, 2011 07:37 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Miss anju
received a sms on 11.02.2011 that sr no[protected] that has been processed
what kind of reply is this i havenot received the wrong deducted
amount yet nor any answer to my concern about the wrong deduction
why not should i complaint to higher level about the lackness on your
part for not solving the problem
i once again request you to refund the amount immediately
VAIBHAV MITTAL
[protected]

On 2/10/11, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
> Dear Customer,
>
>
>
> This is with reference to your e-mail regarding amount deduction issue.
> Kindly note that your complaint is logged as Service Request ID[protected].
> We are working on it and we will respond to you within 2 days.
>
>
>
> We appreciate your patience and co-operation in this regard.
>
> We understand the inconvenience caused to you and take this as a feedback to
> improve our services to meet your expectations.
>
>
>
> Regards,
>
>
>
> Anju Naikodi.
>
> Customer Care
> Reliance Communications
>
>
>
> The information provided is based on prevailing terms and conditions of the
> company, which, are subject to change without prior notice.
>
>
>
> This electronic message transmission contains information from Reliance
> Communications Ltd and is confidential or privileged. The information is
> intended to be for the use of the individual or entity named above. If you
> are not the intended recipient, beware that any disclosure, copy
> distribution or use of the contents of this information is prohibited. If
> you have received the electronic transmission in error please notify us
> immediately.
>
> -----Original Message-----
> From: Satish Kumar Mittal ([protected]@gmail.com)
> Date: Tuesday, February 08, 2011 02:20 PM
> To: [protected]@relianceada.com ([protected]@relianceada.com)
> Subject: Re: Reference to your mail
>
> Dear mr Rohan,
> the reply given by you is such a vauge that i think you havenot read
> the mail properly what i said was that when i discontinued using the
> number[protected] my balance was 29.64 and when i checked on
>[protected] it was in minus 1.66 how come this happens kindly check and
> give detail o[censored]nauthorised deduction and refund the amount
> immediately
> vaibhav mittal [protected]
>
> On 2/7/11, [protected]@relianceada.com <[protected]@relianceada.com>
> wrote:
>> Dear Customer,
>>
>>
>>
>> Thank you for contacting Reliance Customer Care.
>>
>> This is in response to your e-mail regarding Balance Deduction Issue for
>> your Reliance GSM Number [protected]. Kindly note that as per details
>> checked
>> in our system there was no wrong deduction found towards your account..
>> Hence, we are unable to process your request for waiver.
>>
>> Further to your e-mail regarding Network Issue. We request you to write us
>> back the following details:
>> Exact location where problem faced (Complete Postal address)
>> Customer's city:
>> Door No/ Shop No /Plot No/House No:
>> Area /Sector/ Street Name/Landmark:
>> Village / post:
>> Taluka / Tehsil /District (Zilla):
>> State:
>> Pin code:
>> Handset Type:
>> Indoor/Outdoor:
>> No. of signal bars:
>> From when is he facing this problem:
>> Alternate contact number (if available):
>> Specific time/All the time:
>> We would require the same to assist you better.
>>
>>
>> Yours sincerely,
>>
>>
>> Rohan Khushalani
>> Customer Care
>> Reliance Communications
>>
>> The information provided is based on prevailing terms and conditions of
>> the
>> company, which, are subject to change without prior notice.
>>
>> This electronic message transmission contains information from Reliance
>> Communications & is confidential or privileged. The information is
>> intended
>> to be for the use of the individual or entity named above. If you are not
>> the intended recipient, beware that any disclosure, copy distribution or
>> use
>> of the contents of this information is prohibited. If you have received
>> the
>> electronic transmission in error please notify us immediately.
>>
>> -----Original Message-----
>> From: Satish Kumar Mittal ([protected]@gmail.com)
>> Date: Sunday, February 06, 2011 10:39 PM
>> To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada..com)
>> Subject: wrong deduction of amount from mobile [protected] in the name
>> ofvaibhav mittal
>>
>> it is a matter of great regret that a sum of rs 30/- has been deducted
>> from
>> my above number my balance as on 26.09.2010 was rs. 29.34 and i was not
>> using the number due to connectivity problem and also shifted to dehradun
>> but today when i checked that i have a debit balance of rs -1.66 in my
>> balance how come you and when deducted my balance better known to you.
>> i request you kindly refund the deducted balance to my account so to
>> continue with you and use the number in future.
>> my contact no is [protected] which i am using now.
>> hoping to reply immediately and refund of my amount so to enable to use
>> the
>> number.
>> vaibhav mittal [protected]