[Resolved]  Reliance Gsm Service — misguided on recharge

Address:

Uttarakhand

Dear Sir/madam

reference below mail correspondence between I and reliance customer care I want to say that reliance cusomer care cheated me and grabbed my money into informal way . The give me the wrong information which they should not do and suffered me lot also my work . so I am requsting you to in to the matter and give me justice that will be your most thanking work.
Please let me know the complaint status.


regards,

Dinesh Gupta
[protected]


Dear Mr. HariRam


Reference your below mail,


You have assure that you complain have been resolve within 4 days but till date I did not get your responce

Have A Nice Day,

Dinesh Gupta
SOS Children's Villages of India
Bhimtal,Nainital (Uttrakhand)
Tel:[protected]
Fax:[protected]
E-mail. dinesh.[protected]@rediffmail.com
Web Site. www.soscvindia.org
Mob.-[protected]


From: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Thu, 14 Feb 2013 07:03:24
To: "Dinesh Gupta" <dinesh.[protected]@rediffmail.com>
Subject: Re: 'Reliance=[protected]'reference to your e-mail



Dear Mr. Dinesh ,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service related.

We regret for the inconvenience caused in this regard.

Kindly note that, your complaint has been registered vide Service Request ID:[protected] and the same will be resolved within 4 days.

So, we request you to wait till the process completes.

For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Hiram V
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].



-----Original Message-----
From: Dinesh Gupta (dinesh.[protected]@rediffmail.com)
Date: Wednesday, February 13, 2013 03:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: reference to your e-mail


Dear Ms. Sharmila,


thanks for reply to me


refrence your below mail I am sending you the information which are available to me


1. MDN: - [protected]
2. Date of SMS/IVR: - 10/02/2013
3. SMS text/called details: - 151
4. Date of recharge: - 10/02/2013
5.Recharge amount: - 92/-


even today I am finding same offer on IVR through call 151


this for your kind information and necessary

Have A Nice Day,

Dinesh Gupta
SOS Children's Villages of India
Bhimtal,Nainital (Uttrakhand)
Tel:[protected]
Fax:[protected]
E-mail. dinesh.[protected]@rediffmail.com
Web Site. www.soscvindia.org
Mob.-[protected]


From: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Wed, 13 Feb 2013 13:41:48
To: "Dinesh Gupta" <dinesh.[protected]@rediffmail.com>
Subject: Re: 'Reliance=[protected]' reference to your e-mail

Dear Mr. Dinesh,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service issue.

We regret for the inconvenience caused in this regard.

We kindly request you to furnish the below mentioned details as per our records to initiate the process.

1. MDN: -
2. Date of SMS/IVR: -
3. SMS text/called details: -
4. Date of recharge: -
5.Recharge amount: -

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback.


Assuring you of our best services always


Thank you for choosing Reliance.


Warm regards
Sharmila
Officer - Customer Care

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].



-----Original Message-----
From: Dinesh Gupta (dinesh.[protected]@rediffmail.com)
Date: Tuesday, February 12, 2013 01:40 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complain prepaid mobile GSM no. [protected]



Dear Sir/Madam


My reliance prepaid mobile GSM no. is [protected], on Sunday 10/02/2013 I make a call on 151 from this no. and I have find offer on IVR ;- recharge worth Rs. 92/- and get all call charges Rs. 30 Ps. per minuts to any network loacl or STD for 180 days. after that I have recharged through e-recharge on dated 10/02/2013 for Rs. 92/- to get same offer . But it is a matter of regret I did not got benefit for same than I make call to customer care for complain at 198 and not got satisfactory answar from representative Reliance care . he told me this offer is valid for CDMA Customer not for GSM & you got GPRS for this amount recharge than I told him this offer is not required by me You make my fool Several times before because I hear same offer from my GSM Mobile no. so why you saying this offer is valid for CDMA Customer.

so I strongly Objection you Should improve your IVR, and wrongly message goes to customer & you are requested please give me proper banifit on my recharge Rs. 92/- "all call charges Rs. 30 Ps. per minuts to any network loacl or STD for 180 days"


waiting your positive responce in this regard


Have A Nice Day,

Dinesh Gupta
SOS Children's Villages of India
Bhimtal,Nainital (Uttrakhand)
Tel:[protected]
Fax:[protected]
E-mail. dinesh.[protected]@rediffmail.com
Web Site. www.soscvindia.org
Mob.-[protected]