[Resolved]  Reliance Mobile Services — Idiotics responses from reliance executives

See the bull shift replies from reliance customer care excutives...

Dear suparna waghmare

The reason why i am escalating the issue in email is there is no response for the past one and half month on this request in your local reliance office.

I have visited your reliance office more than 5 times "jpr communication, tirupattur - 635 601. Vellore district

You are again advising to visit the local reliance office, could you review the case clearly?

If it is terminated how could your executives communicate that it will be resolved in 2 day?

You are terminating connection after several positive commitments what is happening in the customer service?

Is there any other superior people can take care of this issue? Please advise...

Best regards
S. Baskaran
Bureau veritas certification, chennai.
Mobile :[protected]"[protected]@relianceada.com"<[protected]@relianceada.com>
03/08/2010 03:24 pm
To
Bvci chennai/ind/[protected]@veritas
Cc

Subject
Re:'adag=[protected]'reference your mail




Dear customer,

In response to your e-mail regarding reliance mobile number [protected], please note that the same has been terminated in our records. We would request you to visit nearest reliance town office for further assistance.
One of our executives over there will assist you in this regard.

The list of reliance town office is attached for your reference.

Regards,

Suparna waghmare
Customer care
Reliance communications. — forwarded by bvci chennai/ind/veritas on 03/08/2010 03:38 pm — "[protected]@relianceada.com"<[protected]@relianceada.com>
03/05/2010 11:11 am
To
Bvci chennai/ind/[protected]@veritas
Cc

Subject
Re:'adag=[protected]'reference your mail
Ref




Dear mr. Baskaran,

This is in reference to your e-mail regarding postpaid to prepaid migration issue against your reliance mobile number [protected]. Please note that your complaint has already registered under service request id[protected]. We are working to resolve this concern and will respond to you shortly.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We appreciate your patience and co-operation in this regard.

We look forward to an opportunity to assist you again.

Regards,

Satyanaryan mahapatra
Customer care
Reliance communications — original message — from: bvci. [protected]@in. Bureauveritas.com (Bvci. [protected]@in. Bureauveritas.com)
Date: friday, march 05, 2010 10:05 am
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: re: reference your mail
Dear mr. Abhijeet thakur,

Thanks for your reply.

As you may aware just for migration taking more than one month is totally unacceptable however i will wait for 2 more days i hope the results will be positive.

Best regards
S. Baskaran"[protected]@relianceada.com"<[protected]@relianceada.com>"[protec...⇄
03/04/2010 06:07 pm

To

Bvci chennai/ind/[protected]@veritas

Cc

Subject

Re:'adag=[protected]'reference your mail

Ref

Dear mr. Baskaran,

This is in response to your e-mail regarding postpaid to prepaid migration issue for reliance mobile number [protected]. Please note that this complaint is logged as service request id[protected]. We are working on it and will respond to you in next 2 days.

Kindly, be assured the issue will be resolved at the earliest.
Further to your complaint against staff of reliance mobile stores, we regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
Regards,

Abhijeet thakur
Customer care
Reliance communications — original message — from: bvci. [protected]@in. Bureauveritas.com (Bvci. [protected]@in. Bureauveritas.com)
Date: thursday, march 04, 2010 04:09 pm
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: post paid number [protected] - prepaid migration still not happened

Dear sir / madam,

I was using the reliance post paid number [protected] around 2 years.

Initially the service is too good, but for the past one year there are lot problems like sms issues, network problem, impropoer bills etc..

Most stupid thing is very irresponsible reply from the customer care technicians over the phone.

Hence i decided to stop using the service since my number is established in my business network i decided keep this number as prepaied one.

For this prepaid migration i have given a request through web world" jpr communication " in thirupattur, vellore district. On 26 jan 2010.

But as on date there is no action on the given request, they keep on post ponding the issue still there is no solution on this.

Shankar, of web world thirupattur, vellore district has handled the case, please escalste the issue to the concern department and close the issue.

Best regards
S. Baskaran
Bureau veritas certification, chennai.
Mobile :[protected]

Notice: this message contains information which is confidential and the copyright of our company or a third party. If you are not the intended recipient of this message please delete it and destroy all copies. If you are the intended recipient of this message you should not disclose or distribute this message to third parties without the consent of our company. Our company does not represent, warrant and/or guarantee that the integrity of this message has been maintained nor that the communication is free of virus, interception or interference. The liability of our company is limited by our general conditions of services.