[Resolved]  Reliance Mobile Services — non refund of deducted amount

Dear Sir,
I have filed the complain and my amount was deducted but till now not refunded back. Furtheremore again an amount has been deducted from the mobile no. [protected] with the following details-

1. Amount charged for VAS Jumpgames GSM Rs 30.00 Dt 04 OCT 13 at 2048 hrs

Please inform the concerned for immediate refund otherwise I will file a case in consumer court.
It is also pertinent to mention that I have also been deducted an amount from my other mobile no.[protected] with the following details-

Amount charged for VASGJGSMSTV31 Rs:31.00 dt.04/10/13 time:0532

From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: Sushant Patro <[protected]@yahoo.com>
Sent: Thursday, September 26, 2013 8:39 PM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Sushant,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail dated 25/9/2013 for your number [protected], regarding balance deduction.

We regret for the inconvenience caused in this regard.

Kindly note that, your complaint has been registered vide Service Request ID[protected] and the same will be resolved within 2 days.
Also note that, further for your kind information waiver can be posted only if the deduction is within 3 days from the date of deduction.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Kaviyarasu
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

-----Original Message-----
From: Sushant Patro ([protected]@yahoo.com)
Date: Wednesday, September 25, 2013 07:46 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: activating services without customer's consent

Dear Sir,
I am sushant k patro want to state that my mobile no. [protected] is activated with services without my consent and wish. The details of the charges and SMS details are as appended below-

1. amount charged for VAS CRBT prepaid S Rs 30.00 Dt19 sep13 at 1253 hrs
2. amount charged for VAS MyCRBTDummy Rs 10.00 Dt18 sep13 at 1141 hrs
3.amount charged for VAS CRBTsubscrip 1 Rs 1.00 Dt18 sep13 at 1141 hrs
4.ganga avtaran 4 has been downloaded /renewed Rs 10.00 Dt 24 sep13 at 2030 hrs

please intimate the concerned to stop this type of work and not to repeat in future and refund me the amount deducted.It is also to be noted that customare care no. is always getting busy tone to register complains.

I request you to take promt actions. Thanking you.

yours faithfully
sushant k patro