[Resolved] Reliance Net Connect — Slowest NET CONNECTION and no response from Reliance | |||
Hi, A lady named Deepthi called me today on 30th May and it was really disappointing to know that she is taking a technical complaint only now about a network issue. All the consumer complaints,emails which I have written has been of no use or they are trying to fool us by faking some escalation. Reliance customer service has been one of the worst and Iam emailing here for the 2nd time to take strict action against the service. Rakhi Kumari from Reliance(Noida Office) promised me a goa trip or reebok wrist watch within 2 weeks of activation and there has been no response about it. Now that lady is purposely not picking up my calls to avoid speaking about it. I tried from different numbers but as soon as they come to know, they disconnect and do not speak about it. This shows how fake the customer service is from Reliance. Its sad that the customer service,billing team,supervisors have spoken to me without promising me anything. I have spoken to Nishant(supervisor) and Jeetendra from billing team who said they cannot do anything about this. Nishant said he can waive 200rs and i need to wait till Aug 31st for the speed issue. He cant assure or promise me anything apart from that. Furthermore, he asked me to downgrade my plan to low rental plans. I asked him why reliance sold me this product when they dont have network in my area and he absolutely DID NOT have a clue. Jeetendra from billing team told he has waived some 200rs but cannot do anything else as I have exceeded 5gb of data. I asked him anyone can finish 5gb data with a slow connection within a span of few days and even with internet connection disconnection every 15 minutes. And he had no answer... Here are the issues: 1. This data card automatically gets disconnected every 15 minutes. 2. The data card gives a speed of 40-60kbps right from the first day. 3. Why did Reliance sell me a product if they had a network work going on in my area? 4. Reliance offered me goa trip or Reebok wrist watch from a telecaller named Rakhi Kumari from Noida Office. She is not picking up the call and there is no confirmation. Her number is [protected]. There should be strict action taken against her. Who will resolve these issues? Consumer complaints team,reliance, Court or who??? If someone is seeing this,please forward this to as many as possible so that it goes to the highest authority in Reliance. I need my money back as I did NOT pay 1500 for this speed. Ram Data card number: [protected] My Mobile: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
That is really NOT true... I have NOT missed any calls from the date of complaint. So if you people are saying that you called me and i did not pick up your call, then you are faking... POOR AND UNRELIABLE CUSTOMER SERVICE.
Reliance Netconnect — No response from Customer service
I have a reliance netconnect and the speed is unbelievably slow... it is equal to a dial up connection...This is my second complaint...Nothing has been done..Now I want to cancel my connection and they are not responding at all...
User id: [protected].
Reliance sucks always, We couldn use it in the way we think, We need waste our time and energy into it ... Especially calling to the customer support officers, Hell of it to be in a call and wait for such a long time, If i get to talk to the executive, they never give a proper information, [censored] the hell ...All the way i wasted my 800 bugs on others stupid answers... No proper information is been provided by the customer support, Is they working for the money .. or something els..
This is ... Reliance never called me back. They call to give stupid excuses but your people never called for any kind of constructive solution. Reliance service, data card sucks.. I wonder what these reps have made the company today is unimaginable and dont think Ambani ever wanted to make it like this...Reliance never calls their customers bacl...DONT EVER BUY RELIANCE DATA CARD..
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Reliance Net Connect — No Response from customer service
Hi,This complaint is regarding Reliance net connect data card. A tele caller named Rakhi Kumari called from Noida Office for selling Reliance Net connect and promised everything what this data card offers without even confirming whether there is network in my area or giving me a demo.
I made the payment on 5th May 2011 and it took 2 days for activation.
Now Iam getting a speed of around 60-80kbps regularly and it disconnects every 15 min or very frequently. When I called Reliance they said there is some work going on till Aug 31st 2011 and they cant do anything about it.
The complaint here is the company cheated me on the speed due to their negligence and now not even responding to my emails or calls from 3 weeks. No one has called me from Reliance to adress this issue and Iam getting no service from their customer service.
My phone number is [protected] and my data card number is [protected].
Please take strict action against reliance.
Regards,
Ram