[Resolved] Reliance Net Connect — Fraudulent Bill generation and information to customer | |||
Hello Sir/Mam, My name is Nitin Pandey and I want to lodge a complaint against an employee of Reliance ada.com from whom I have bought a Net Connect device. His name is Ashish Mehta. Contact No:[protected] This guy sells netconnect device to people at Infosys.He got the device for me with services activated on 27th Feb10 but handed it over to me after 10 days around 7-8 Mar 10.He gave me a postpaid plan of Rs. 500 with 512 MB usage . My services were activated after I called him up several times.Just after 10 days I got a bill of Rs 507.I told him that I will not be paying the complete amount coz he handed me the device very late. He tole me to pay Rs 300 and the said that he would get the rest of it adjusted. In between my services were stopped several times .I called him many times but he responded after many calls. This month I got my second bill as Rs 1084 and the plan in the bill is for Rs 750 although my plan is Rs 500.My services were inactivated once again coz he didn't get that Rs 200 amount adjusted .My services were inactive for more than a week I called this guy almost more than 100 times but he never responds.On saturdays and sundays he will not respond at all.For any query he will say that I will give u a callback but he never turns up again. I have suffered a lot since I bought this device from this man.Kindly take some action against such people who giving a badname and impression to the company. My Netconnect Number is [protected] and it is in the name of Shweta Tripathi. Thanks and Regards Nitin Pandey [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I took a Reliance Net connect+ data card on 23rd May 2011 for internet connection. I submitted all the required documents The contact person said it would be activated on the same day. It did not happen and when I contacted later they told me that it will take 24 hrs to activate. In fact, it took more than 24 hours to get internet connection. I was able to get connection for few days (around 4 days) and all of a sudden it stopped working. Then the nightmare started.
It started showing error while connecting like "error 628: connection was terminated by remote computer ..", on repeated trying it showed "remote computer did not respond". I tried contacting customer care, local contacts for reliance net connect to solve the issue. No one was helpful. Some of them were saying "it would be activated with 2hrs", "it would be activated within 24 hrs", etc etc. None of them worked and it was all to make a fool of the customer. Since them, i am calling, talking to all these people to get the problem resolved. One call to customer care told me that the verification had not been done. I wonder how it was done even while submitting all the documents.
In between, another reliance net connect local agent told me that they need the latest address proof document (latest electricity bill) and I replied that I would send them the latest one (Month of June 2011) as soon as I receive it. I had send the same on 7/June/2011 and called/SMSed them to notify the same. They callously replied that it would be activated by next day. Till now (8/June/2011), it is not activated to connect to internet. I am getting the same error.
I have been calling, sending SMS for so may times to get this problem resolved. No one seemed to care about this. They just care about selling the data card and adding a new subscriber, their service ends there. Few others give false promises like "within 2hrs" etc. Whenever I try customer care, it is always busy and the customer care officer does not seem to take note of what all I have to say. Some times, the customer care automated message say the wait time is 60 sec, infact I have to wait for more than 5 minutes to get a customer care officer.
This is a classic example of worst customer service. All they care is selling the data card and adding a new subscriber. They all tested my patience to the limit. They have no commitment or care about customer problems. Why should I wait for 2+ weeks to get an internet connection which is less speed (practically) when I can get a broad band connection {10Mbps LAN] immediately. How does one feel if they take a phone connection and they wait for activation for 2+ weeks to make a call. They are making bad name for brand Reliance. Worse all, they all made lot of error for the entry for my name, email etc in their system. That too even when I gave all the details correct.
I have decided that if my connection does not get activated by tomorrow, next I will be calling the customer care to close the connection. There are various options available, why should I wait for some which has no concern for customer care?
Enough of Reliance, also that would be my feedback to all those who I know.