[Resolved]  Reliance Net Connect — bad service

reliance usb internet connection — trying to harush customer

i have one relience usb internet connection which iam using from last two years.i had taken that connection in mumbai.now i want to change my billing address of that connection to district-malda, state- west bengal. but theie dealer over there asking 600/- for that purpose.but which is totally meaning less i have cofirmed from the main branch of mumbai.

Dell 14 Studio — System freezing No service

Sub: Defective product and insufficient service and cheating by Dell
[all correspondence so far with dell have been pasted in the enclosed word file]

Below are the highlights of the issue

1. I have ordered for high end system through CROMA counter in CBD on 16/05/2010 paying Rs.59788 /- (Rupees fifty nine thousand and seven hundred and eighty eight only)
2. From day one the system started freezing (hanging) on any application
3. DELL took long time to attend and after various correspondence and fight they started attending
4. There was no proper response or solutions, finally DELL offered a replacement
5. Initially they tried to cheat me with lower version replacement offer which I caught and reacted.
6. Moreover, the screen was also too cramp and short and not as per their promise of 14.58”
7. Therefore I requested for replica of the same system configuration with 15” screen which is cheaper as per advertisement and the info given in their web.
8. Where as they tried to cheat me by skipping/omitting Bag, mouse, High definition screen, system software etc which was part of the original order for which I paid additional cost. Still they tried to highlight the items to the amount I paid which is false.
9. On identification of the intentional bluffing purpose, finally they agreed to replace without any backup/stand by support
10. Since I have migrated data well as travelling frequently, I need to use this for minimum utility available such as email etc, therefore I requested for delivery of new system and pick of the old one on the same day through their representative which they denied.


Issues:
1. After paying hard earned hefty amount, I have been taken through the trauma and spent lots of time in trouble shooting their errors and poor quality issues
2. I had to chase for more than 40 days to get a solution and still suffering
3. They are not bothered about the client but trying to dominate and dictate their terms which are not viable and logical to a user.
4. Though I paid amount in full for the full usage of the system, I am unable to do so till now and they are enjoying the money and its benefit.
5. No commitment from any of the responsible people (neither from Croma nor from DELL
6. Croma being the point of sale and beneficiary of the sale, becomes party to this and they are equally responsible for providing the solution
7. They breached the promise of delivery and defaulted in commitments for which they collected money.

Thanks and best regards
P.O.Thomas
V.P.Operations
F4 Solutions Pvt. Ltd. - CALLONE
Ph: +[protected] [Board Ln]
Mob: +91 [protected]
Skype : tom.callone

I brought a new Reliance net connect on 31st april 2011 and i complaint several times for its slow service.
after so many complaints they replied on my mail and concerns.
Customer care told me that they will send their technican for resolving the issue . At last they sent me on big troubleshooting mail to dignose the problem by myself.

I beleive on the name of boradband services they are playing fruad gane with consumers as already 2 G band spectrum scam is on fire

now here is no service but bill is countinue.
my id is [protected]

its really shamefull for the brand like Reliance.
please disconnect my service i[censored] r unable to provide the 3.1 MBPS speed as per you advertisement
I will drag this issue to Ministry of telecommunication and IT services.

Hello Mr. Abhishek,

I have performed all level of diagnostic steps and troubleshooting to get the improvement in speed but outcome is effortless.
As, still the problem persist and remains give me speed of hardly at max 14-75 kbps . Don’t understand where is 3.1 MB missing on the way.


• Error message, if any. ---Network drop
• Operating system type.--Windows 7
• Data card/ handsets make and model.--Broadband + USB modem/EC150
• Desktop/ laptops make and model. --Dell Studio
• Slow speed trend (facing this problem for whole whole day/ for particular time period).--Throughout day
• With all the sites/for particular site facing this problem.--All sites
• Signal strength.--14.00kbps
• Preferred time to engineer visit.--Sunday 05thJune 2011-Anytime
• Preferable time for outcall when available with system.--Anytime
My Laptop specification:


Laptop Family Speed Problem Sites Signal strength Preferred time to engineer visit Preferable time for outcall when available with system
Dell Dell Studio 14-75 kbps All sites Very weak On Sunday Any time between 10AM-9PM


One thing to note down that how come Reliance asks any layman user to perform such kind of diagnosis instead of sending their Technical engineer to resolve the issue.

If the issue will not get resolved within this week I will opt to discontinue the service without paying any single cent on sent bill.

Kindly, to the needful asasp.


Thanks & Regards,
Harish
Mobile: +91 [protected]
E-mail:- [protected]@yahoo.com
"Efforts may get fail but don?t fail to make Efforts"

Reliance Net Connect : Worst customer care

I took a Reliance Net connect+ data card on 23rd May 2011 for internet connection. I submitted all the required documents The contact person said it would be activated on the same day. It did not happen and when I contacted later they told me that it will take 24 hrs to activate. In fact, it took more than 24 hours to get internet connection. I was able to get connection for few days (around 4 days) and all of a sudden it stopped working. Then the nightmare started.

It started showing error while connecting like "error 628: connection was terminated by remote computer ..", on repeated trying it showed "remote computer did not respond". I tried contacting customer care, local contacts for reliance net connect to solve the issue. No one was helpful. Some of them were saying "it would be activated with 2hrs", "it would be activated within 24 hrs", etc etc. None of them worked and it was all to make a fool of the customer. Since them, i am calling, talking to all these people to get the problem resolved. One call to customer care told me that the verification had not been done. I wonder how it was done even while submitting all the documents.

In between, another reliance net connect local agent told me that they need the latest address proof document (latest electricity bill) and I replied that I would send them the latest one (Month of June 2011) as soon as I receive it. I had send the same on 7/June/2011 and called/SMSed them to notify the same. They callously replied that it would be activated by next day. Till now (8/June/2011), it is not activated to connect to internet. I am getting the same error.

I have been calling, sending SMS for so may times to get this problem resolved. No one seemed to care about this. They just care about selling the data card and adding a new subscriber, their service ends there. Few others give false promises like "within 2hrs" etc. Whenever I try customer care, it is always busy and the customer care officer does not seem to take note of what all I have to say. Some times, the customer care automated message say the wait time is 60 sec, infact I have to wait for more than 5 minutes to get a customer care officer.

This is a classic example of worst customer service. All they care is selling the data card and adding a new subscriber. They all tested my patience to the limit. They have no commitment or care about customer problems. Why should I wait for 2+ weeks to get an internet connection which is less speed (practically) when I can get a broad band connection {10Mbps LAN] immediately. How does one feel if they take a phone connection and they wait for activation for 2+ weeks to make a call. They are making bad name for brand Reliance. Worse all, they all made lot of error for the entry for my name, email etc in their system. That too even when I gave all the details correct.

I have decided that if my connection does not get activated by tomorrow, next I will be calling the customer care to close the connection. There are various options available, why should I wait for some which has no concern for customer care?

Enough of Reliance, also that would be my feedback to all those who I know.

HI Team,

I am running with critical business loss because of your bad internet service . Please look into this asap as its already have been more than a month since, I purchased your product.

Thanks & Regards,
Harish

I bought the reliance net connect in the month of April.During the time of purchase, the sales people told that the speed of the device is very high and i opted for unlimited plan.For the 1st month it was working properly.But now, every time i log into g mail or other sites, the net either gets disconnected or its speed is very slow. I spoke with the sales person but no response. Yesterday ( on 20 June,2011) i went to the outlet from where i bought the device and spoke with the sales person. They asked me to check whether the network settings are properly done or not.When i told them that its all properly done, the sales person told that they are helpless.

Please don't go for reliance net connect...

Respected Madam/ Sir,

My reliance net connect is slow slow that it is taking lot of time to open 1 webpage. I have bought this device thinking that it will be useful for me and also that reliance values the customer needs. My Reliance net number is-[protected]. It is not working properly and also it annoys me because of the very poor service. I request evryone not to go for this reliance net connect as it is worst internet device.

Same thing happens with me. Actually reliance gprs capped their speed at 64kbps for all user.