[Resolved]  Reliance Netconnect — First in taking money and worst service

Date:[protected]

From:
P.Hari Prasad Reddy,
DNo: 1-10-28/231, Plot No: 57,
MRR Colony, Nagarjuna Nagarcolony,
Kushaiguda, ECIL,
HYDERABAD-500062.
Mobile Number: [protected]
Email: [protected]@gmail.com

Dear Reliance Customer care Officials,
SUBJECT: COMPLAINT REGARDING RELIANCENET
MDN NUMBER—[protected]

I wanted to take a Netconnection, for this I called to[protected] Just a Dial on[protected].They sent me a message comprising a list of contact addresses for net connection. Your Executive Mr.Venkatesh called me and explained me about your net connect and convinced me to take connection. I asked me to give time for deciding and said that I don’t know the office location to come and get the connection, He said that No problem we will send our Executive to your house. After some time I called Mr. Venkatesh and asked him to give me the connection on[protected].For some reasons I couldn’t get the connection on that day.

On[protected] Mr.Naresh from Reliance came and given the connection and asked me which documents that you are going to give, then I said I will give the following Xerox documents with self attestation.
1. My Driving License (Kurnool Address)
2. My House Electricity Bill (Hyderabad Address)
3. Hindustan Petroleum corporation Ltd., Gas Document-Subscription Voucher (Hyderabad Address)
4. HPCL Domestic Gas consumer Card (Hyderabad Address)

After receiving the above documents he satisfied and taken an amount of Rs 2720-00 from me for CDMA DATA MODEM MG880—RELIANCE
NETCONNECT and given me the Receipt cum Acknowledgement Number bearing *[protected]*
Outlet Stamp with Name, Code is NPR MARKETING, AMBERPET-WWE, CODE: [protected].

I had taken Tariff Plan: Swift 40+ because your executives told me 160 hours free usage i.e. 80 hrs day and 80 hrs night for 3 months.
After 3 months for Swift 40+ Tariff Plan Monthly Rental is Rs 400-00, Free usage is 80 hours per month i.e. 40 hrs day and 40 hrs night.
Usage charges beyond Free usage are Rs 0-50 Paise per minute.
Peak Hours - 6 AM to 10 PM
Off Peak hours - 10 PM to 6 AM

I got the connection on[protected] around 4-30 TO 5-00PM.If Naresh is very sincere about the documents he should tell me that without employment net will not be given .Then I might have not taken the connection.
Here comes the problem from your side.
On[protected] from your verification department a person came and asked me whether you are working or not, I said that I am not an employee and me and my wife are Post graduates searching for jobs, that’s why we had taken net connection. But your executive from verification department
said we will give connection to employees or business persons and said that he will disconnect the net.

All these formalities you should maintain before giving the connection and you should ensure that whether the customer is genuine or not, because now a days many problems have been created and creating by this net. I said all these to your Venkatesh and Naresh; they said that you told us that I am doing Business or job in Hyderabad, so we gave the connection.

They have not asked me about my job details or business, out of my interest at the time of connection I said to Naresh that I am not an employee and me and my wife are Post graduates searching for jobs, that’s why we are taking net connection.

They suggested we will arrange a second verification and in that say that we are doing some business in Hyderabad, and then there will be no problem.

But what I say is I don’t want to tell lies, and cheat the company, there is no need to do like that. If I really want to do then I will have said at the verification that I am doing business in Hyderabad. I don’t want to get problems by saying all these lies.

On[protected] I got a call from Reliance[protected] at 8-58 AM telling that it is the final confirmation and spoke me for 9minutes 36 seconds. I got a doubt and asked that if any second verification will continue then he said that all the verification procedure is over.
But on[protected] at 10.37.15 AM the net has been disconnected, why this happened.
I said to your executives, but they suggested we will arrange a second verification and in that say that we are doing some business in Hyderabad, and then there will be no problem.

AGAIN AND AGAIN I SAY I don’t want to tell lies, and cheat the company; there is no need to do like that. If I really want to do then I will have said at the verification that I am doing business in Hyderabad. I don’t want to get problems by saying all these lies. I want be Genuine and don’t want to get into unnecessary problems.

“I want to advice you not get it happened like this to other customers”.

I want to know the details of my connection, number every thing regarding to this net from starting to till now in hard copies.
“I want to get my net connection completely closed because I suffered a lot of mental tension regarding what happened untill now”.

I want to know are u going to reimburse the amount Rs 2720-00 which I paid. If yes I will be happy.
If you are not going to do, then tell me the reason.
REMEMBER THAT THE PROBLEM IS WITH YOUR EXECUTIVES not getting the proper information and documents before giving the net connection.
Please give me the reply as soon as possible.
If it is negative from your side then i might look for the other options.

Thanking you and waiting for your reply,

My connection details:
CDMA DATA MODEM MG880—RELIANCE NETCONNECT
SKU CODE: CDZT05Z1
RSN: RZTCDC[protected]
MSN:MZT[protected]
MDN NUMBER—[protected]
PIN NUMBER[protected]
Receipt cum Acknowledgement Number ---*[protected]*
Outlet Stamp with Name, Code is NPR MARKETING, AMBERPET-WWE, CODE: [protected].
REIANCE EXECUTIVES: Mr.Venkatesh, Mr.Naresh.
Phone Numbers: [protected],[protected],[protected]

Thanking You Sir and we hope your best services at all times.
P.Hari Prasad Reddy,
If the problem has been solved by Reliance then I will be happy, if not I will Choose the alternative way.
Please give me the reply as soon as possible.
COPY TO
1. NPR MARKETING, S
2. Mr.Venkatesh,
3. Mr.Naresh,
4. Reliance Communications Limited,
B, 1st floor, Dhirubhai Ambani Knowledge city,
Navi Mumbai-400710.
5. [protected]@relianceinfo.com
6. Reliance Customer Care office,
DNo:6-3-1090/D/3.Manovar Chambers,
Raj bhavan Road, Somajiguda,
Hyderabad.






Sir Please take back your Reliance Net connect

CDMA DATA MODEM MG880—RELIANCE NETCONNECT
SKU CODE: CDZT05Z1
RSN: RZTCDC[protected]
MSN:MZT[protected]
MDN NUMBER—[protected]
PIN NUMBER[protected]
Receipt cum Acknowledgement Number ---*[protected]*
Outlet Stamp with Name, Code is NPR MARKETING, AMBERPET-WWE, CODE: [protected]

Package contents:
1. Reliance Net connect MG880CDMA data modem.
2. CDROM: client software, user manual.
3. Quick guide
4. Ear phone

Sir Please issue me the acknowledgement of the complaint.

Please give me a letter that you have received the above package contents.

“I want to get my net connection completely closed because I suffered a lot of mental tension regarding what happened untill now”.



Yours faithfully,
Hari Prasad Reddy.P