[Resolved]  Reliance Netconnect — Rip off on 2gb 15 day offer pre paid

Reliance Netconnect broadband — Rip off

I got a Reliance Netconnect broadband connection in April. The billing period is usually on the 5th of each month. In May, on the 5th, I requested a change of plan from my existing 1gb/m to 10gb/m plan through customer care. I was told that the plan change would come into effect from midnight the next day. I again called customer care after midnight the next day to confirm the change of plan, and then started downloading some torrents. However when I received my bill it was very high. When I complained to customer care, they told me some b******* that when I change plans, the new plan would be effective initially for a period of 7 days (during which my usage was restricted to 10gb/4 = 2.5gb) and only after the 7 days, I would be billed as usual, ie, each month. I was NOT told anything about this strange rule when I requested for a change of plan, or when I called to customer care twice to confirm whether the plan had been changed. I had even asked the customer care personnel whether I would be charged according to the new tariff, and even then the person had not mentioned anything abt such rule. Now I have been charged for excess usage during the 7 day period @ Rs.2/mb. The personnel at the billing office at Tirunelveli were highly annoying and kept repeating the same lame excuse again and again, and that the initial 7 day billing peroid was standard procedure etc etc, even when I told them that I had NOT been informed, as if I had been, I would have planned my usage accordingly. To top it off, the connection was mediocre at best, and I didn't get the 3.1 mbps speed at all times, more like only for 1/4th of the time. The fluctuation in speed was annoying as well. I have now changed to Airtel and am very happy with it. I submitted a request to cancel my connection (I had to pay the exorbitant bill as they threatened me that they would issue a court notice) and even after 5 days, I have not heard anything from them. Having used Reliance, Airtel and BSNL connections in the past and present, I would recommend that BSNL and Airtel are MUCH BETTER than Reliance in terms of service and speed.

Reliance Broadband — Exorbitant MB Usage problem

Complain Letter to Reliance

User id:[protected]

We have been using your Reliance Broad-net Connection for the past 1 year since August 2008. Our plan is 2MBPS speed, 4GB limit of ~850 Rs. Per month. For the entire one year we’ve been using your connection, our usage has been well within limits of 4GB and our bill has been the stipulated Rs. 850 every month. Suddenly for past 1-2 months, the usage has been counting as slightly higher than normal.

But this month, the usage MB counter has gone exceedingly beyond physical limits. On 6th and 7th Oct 2009, 2 GB and 5 GB of download was showing in the usage list. This is impossible since our average daily usage is 50-100MB going to maximum of 150MB. You can check this from our 1 year usage. The counter was instead showing 20 to 50 times normal usage on those days. We brought this to the notice of your customer support executive on 10th October and we were informed by him that this error happens many times at your side and that it can only be reversed after the bill is issued. The next day, we observed that the 5Gb was suddenly reversed, but the 2Gb was still present.

On Monday, 12th October, we found that the login on our broadband was giving an error that our account was blocked due to non-payment of bill, inspite o[censored]s paying last month’s bill on 10th October. When we contacted, your customer support agent, we were informed that our usage had crossed the credit limit offered by you taking it up to ~ 15,000 Rs and 427% MB usage. This meant that ~15GB of download occurred in a matter of 3 days. This is utterly impossible. We were told by your executive that we have to pay Rs 12,000 of the Rs 15,000 for 15 days o[censored]sage to get back our connection. Please compare this to the 850 Rs for 30 days usage we have been paying for over a year. There is a huge error occurring in your MB counter because of which we are stuck without a connection.

In this event, we request you to look in this matter and correct the MB usage and give us back our connection as soon as possible. On issuing a complain with your help desk, we were told that we’ll have wait until the bill is issued for us to get back our connection which doesn’t happened for the next 15 days. We appeal to you to avoid us waiting until the end of the month for our connection and act on it immediately. We want to inform you that we will only pay the stipulated 850 Rs per month amount that we have been paying over the past months. If you still feel we are responsible for those GB downloads, we request you to provide a list of file downloads with their MB sizes in descending order and argue that we have been carrying out the usage.

My cell no is[protected] . please contact me before 31 May, as i will be out of town after that.