[Resolved]  Reliance Netconnect — Reliance NetConnect + dongle device

Address:

South West Delhi, Delhi

Last month I bought a Reliance NetConnect + dongle device from one your franchisee store located in Lajpat Nagar – 2, New Delhi. The device hasn’t been working properly right from the day one and I did try to reach out to the customer care but in vain. I tried it on different desktop and laptop computers but the result was the same. It is quite evident that the device is faulty and when I took it back to the franchisee store, they were very unprofessional. Firstly they didn’t even care to listen to my concern, I had to play tantrums to get their attention. Secondly they don’t care if the device works properly or not once the sale has been done.



My sole purpose of buying this device was to use it to do work from home.



When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn’t able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care but with no use. Because of this problem I had to lose three days salary which is worth 6 times your device price. Last evening when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn’t sure and didn’t give me any answer. Instead they started harassing me and used abusive language.

Below are the attached email and the reply from reliance netconnect it is a system generated email.

Regards
Prasoon Mathur


On Tue, Jan 15, 2013 at 3:23 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Mathur,

This is with reference to your e-mail dated 15 January 2013, for your Reliance Netconnect+ number [protected], regarding services related.

We regret the inconvenience.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have checked and verified in our records, services of your number have been terminated.

We have taken up your complaint with respective department for further review and appropriate action. We are working on it and one of our executives will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Assuring you our best services always.

Thank you for choosing Reliance.

Regards,

Santosh Bhalerao
Officer-Customer Care
Reliance Communications Limited.

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Prasoon Mathur ([protected]@gmail.com)
Date: Tuesday, January 15, 2013 02:57 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Missuse of Reliance Brand !!!


Hello Mr. Khan,



Good to see your quick response of the email, however I haven’t been responded by any of the executive of Netconnect, as mentioned in your email , and finally I dialed a number[protected] and spoke to Mr. Satish Lakhani (CCE of Netconnect+) Interaction No::[protected].



As per Mr. Satish, your System have only one information, Which is ‘the services has been terminated’, however it do not have further details like the name of the User, why the services was terminated and how long it will take to rectify. At last Mr. Satish advise me to visit nearest Reliance Store for further assistance.



I haven’t receive any satisfactory answer from your end so far, I don’t know what is the next Stage, who will help me, how long it will take to rectify, and how will I be compensated for the all inconvenience due to your services. I even don’t know what action you have taken for the misbehavior done by one of the executive Mr. Virendar Bhandari at Reliance store “ADBG Enterprises”..





I need specific answer of all of my question in a limited timeframe and you decide it.



Thanks & Regards
Prasoon Mathur
[protected]



On Sun, Jan 13, 2013 at 9:36 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Prasoon,

This is with reference to your e-mail dated January 12, 2013 for your Reliance Netconnect+ number [protected], regarding services related.

We regret the inconvenience.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We have checked and verified in our records, services of your number have been terminated.

We have taken up your complaint with respective department for further review and appropriate action. We are working on it and one of our executives will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Best regards,

Ahmed Khan
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Prasoon Mathur ([protected]@gmail.com)
Date: Saturday, January 12, 2013 10:39 PM
To: Care Email ([protected]@relianceada.com)
Subject: Missuse of Reliance Brand !!!

To: [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); promod.[protected]@relianceada.com (promod.[protected]@relianceada.com)
Subject: Missuse of Reliance Brand !!!

Hello,



Reliance is a very big brand name and mainly a promise to provide best services to its customers.



I would like to bring to your notice about a few of your franchise holders causing serious impact your Brand Name. Lately I have come across bad experiences from your franchise holders/retailers. Last month I bought a Reliance NetConnect + dongle device from one your franchisee store located in Lajpat Nagar – 2, New Delhi. The device hasn’t been working properly right from the day one and I did try to reach out to the customer care but in vain. I tried it on different desktop and laptop computers but the result was the same. It is quite evident that the device is faulty and when I took it back to the franchisee store, they were very unprofessional. Firstly they didn’t even care to listen to my concern, I had to play tantrums to get their attention. Secondly they don’t care if the device works properly or not once the sale has been done.



My sole purpose of buying this device was to use it to do work from home.



When I bought the device, I was assured of 10 GB download for the first recharge of Rs.300 valid up to 30 days period. The device started giving me problem on the third day itself and I was told by the franchisee person(Mr. Virendar Bhandari) that the problem will exist for a day or two. However the problem never perished, I wasn’t able to use from that day onwards. I kept following-up with the franchisee store person and also the customer care but with no use. Because of this problem I had to lose three days salary which is worth 6 times your device price. Last evening when I visit the store with the same problem I was informed by the franchisee executive(Mr. Virendar Bhandari) that the device has been de-activated with no reason and if I want to use it , have to again recharge it by 300 and that offer of 10GB downloading is not valid this time. When I demanded to the reason of de-activation, they themselves wasn’t sure and didn’t give me any answer. Instead they started harassing me and used abusive language.



I need answers to who will take the responsibility of rectifying this problem, how will I be compensated to the loss in monetary terms, what about the device?



Before I launch a complaint in Consumer Court I would like to make sure that the right people who have some concern about the reputation of the brand will take proper action about the franchise “ADBG Enterprises” and rectify my concern with immediate effect and if I will not get proper response from your end also then I will not have another choice to inform Electronic Media about concern and will file case in the Consumer Court.



Attached is the bill of the device and below are the information about the connection and device



ISN :: RZTCDC[protected]

IDN::[protected]

Model : AC2738





Thanks & Regards,

Prasoon Mathur

[protected]