Reliance Netconnect — Reliance NetConnect not working and reliance is not resolving the issue

Address:

Bangalore, Karnataka

Respected sir/Madam,

i had brought a reliance dongle on 18th from reliance world CMH road Bangalore. After one week (initially they said it may take around 1 day to activate the netconnect+ dongle) i.e on 25th they called me and given my dongle number.

Now, even after that, it is not getting connected to the internet. I called to the customercare and had spoken to the people however, neiter i got any resolution nor i got an answer from the people. They are saying some unrelated answers like "there might not be signal and i will raise a complaint and Mumbai team will check and in case it is not rectified then we will send an executive to your premisis. The complaint resolution period is 3 days" (How can some one from mumbai check if there is signal in my house ???? and why they had to take 3 days for this answer ?) and then System is not good, you need to check in some other system (i tried with Tata Photon + dongle and it was working from the system) , made me install/uninstall netconnect+ software for three to four times etc etc but nothing worked fine.

sir/Madam, when i asked them to refund my money back, they are saying the money is not refundable and they are very reckless when i said i will go to the court(they kept me on speaker phone and some one is mocking from behind and laughing). I tried to speak to their superior but he is not ready to take the call nor the PNO officer is attending the call.Out and Out they are showing such an attitude that what a common man can do to our company and due to internet issue, yesterday i had to go to office at 2 AM becasue of some work related issues which has to be resolved.

Please advice.


Dongle NO:[protected]

thanks,
Sowmya CH
[protected]@gmail.com