[Resolved]  Reliance Netconnect — Cheating by reliance

Address:

Tamil Nadu

cheat and Lie.
Hi every one,

I have purchased a reliance broadband + modem in December 2009( No. [protected]) and it was functional till Aug 02 2010.

This connection was activated only after completion of all necessary modallities such as payments,submission of copy of reliance energy bill(a sister concern of theirs) for address proof,copy of photo ID card, signed photo at SAP INFOCOM,Jogehwari(E),Mumbaia reliance world franchisee) and visit of a person who claims to be sent from reliance communications for physical address verification. My family is residing at the address mentioned in their bill , I am receiving regular bills honestly by reliance communications at this address and these are paid to also till date.My last upto date bill payment was on 19th aug 2010 and last date for payemnt of this bill is 28th of august 2010.- No outstanding dues.

On and after 2nd August 2010, services for this broadband was suspended without intimation to me(Customer).After my repeated attempts during this period and finally on 19th of august, I called reliance customer care ( complaint no.[protected] who informed me this issue willl be resolved within three hours.This issue was resolved for next 2 days after which I again lodged complaint with reliance customer care( complaint no.[protected] from whom I came to know that, my broadband connection services are suspended due to negative address verification!

As this issue was not resolved till today, I chose to terminate this connection , as there are many other better or faster services are available in market.For termination also reliance says it requires 15 days !.

Grievance : As the services were suspended by reliance unilaterally without bothering to inform me regarding suspension of services or the reason for suspension of services over any of the channels such as mobile,e-mail Id,my residential address which they are having in their database, is not reliance is dutybound to inform their customers before or after suspension of the services?. It came to light only after my repeated copmplaints to reliance customer care.Till today(26th August , a go od 24 days) this connection is still inactive and reliance is asking me to submit all the credentials once again.

As customers like me are away from any reliance world and away from home for re-submission of these credentials, is it not a cheating and lying with the customers by suspending services for vague and ficticious reasons , and not addressing this issue even after 24 days and repeated complaints.

In view of these facts, I am reluctant to resubmit the documents requested by reliance choosing for termination of this connection. This posting on net is for information of poor consumers like me of reliance communications.