[Resolved]  Reliance Retail — Shoes

Address:

Chennai, Tamil Nadu

hi,

Yesterday, Saturday 7th August 2010, I went to the Reliance Footprint outlet at Shop No 9 & 10, Old 132, New 151, Poonamallee High Road, Kilpauk, Chennai - 600010 at around 11.00 AM. They had displayed and put lot of promotional posters o[censored]pto 60% disccount. I looked at the Asics Shoes space and asked them what % disccount. The Salesman by name Ravi K informed me that all asics shoes are only 15% discount. I still liked the shoes and spent time till 11.45 AM and finally selected a shoes. When i asked him to bill, he went to the cash counter and came back to me saying Sorry Sir, the 15% discount was there only till day before yesterday (6th August 2010). I was quite disappointed with the answer and told him to bring the Manager. He again called one more senior salesman I guess, by name Thiruganasundaram and he also abruptly told me that sorry its our fault of informing you about the discount, since Ravi is new he did not know that the discount was over yesterday. I said i cant accept this, i have spent 45 minutes here, so i want to speak to the Manager. Finally, they brought their Department Manger by name Ganesh J who not only said abruptly that the discount was there only till 6th august and we cant extend the discount, but he was also too rude speaking to me. I however bought the shoes without the discount since it was for a gift and i had no more time, since i was rushing.

This is the worst ever service i have ever had and I want Reliance authorities to take action against inexperienced sales men and the Department Manager Ganesh J. I want justice, I want the 15% discount to be refunded to me as promised to me since i have spent nealy 1 hour of my time at the shop.

Thanking you,

Sincerely,
Vinodh