Reliance Smart GSM Prepaid Service (Bihar) — poor service

 
324 Reviews
India
 Shweta Bharti
Sir,
I use Reliance Smart GSM pre-paid service (Bihar). Whenever i try calling 401 to recharge and 402 to know my balance i am told that due to some technical problem my request can not be granted. this causes a lot of inconvenience.
Please look into the matter.
Shweta Bharti
Patna
Complaint comments  323 Comments     Updated: Share0Tweet0

Comments

sir

i am user from bihar. i came from there to punjab for some official work but my mobile doesnot work. Customer Care told that it is auto roaming and will be activated automatically. it has worked till Ambala Cant. after that it doesnot work. pl look into the matter and get my mobile started. my no is [protected].
it very urgent.

nishant
Dear Sir/Madam;
I want to use the wap service provided by u so, i recharge my cell no. [protected] with 303 recharger coupan on 09.06.08. But the service is still not starting on my no. Only two time it works about 2 to 3 mins. Pls check the matter seriously. If required then call me [protected].

Thanks
Ashok Kr.
TO,
Reliance Smart Public Relation Officer (Bihar Circle)

Dear Sir,
I would like to know what documents can be submitted for address proof while taking SIM of your company. Since my father has submitted the photocopy of SBI passbook along with LPG(Indane) passbook.But the no.[protected] has not been activated.Is it mandatory to produce only Voter I-Card for address proof.Please intimate me as soon as posible
PURNENDU SHEKHAR
sir/madam
i brought a reliance smart sim one month ago from the local dealer of budhgaya, the mobile number is [protected], but that sim was activated only for seven days since then its dead, means all incoming and outgoing calls are barred. i went to ask to the dealer several times and he told me that he already sent my documents. again i went there then he told me that i've to redocuments once. again i deposite all my necessary documents to the dealer its been more than17 days but the sim is still off. even 2 days before i went there to ask the condition of my sim he told me that the document still not arrived in patna. and to ask the actual condition i tried to call customer service but thats also i couldnt due to network busy.so i am really dessapointed and harrrsed allready and many of customers like me is been harrashed and the story is on in budhgaya. please inform me what is the actual problems and conditions and with in how many days it will be really activated again.

Mr.Partha Pratim Chakma
[protected]
sir/madam
i brought a reliance smart sim 20 days ago from the local dealer of budhgaya, the mobile number is [protected], but that sim was activated only for 3-4 days since then its dead, means all incoming and outgoing calls are barred. i went to ask to the dealer several times and he told me that he already sent my documents. again i went there then he told me that i've to redocuments once. again i deposite all my necessary documents to the dealer its been more than15 days but the sim is still off. even 2 days before i went there to ask the condition of my sim he told me that the document still not arrived in patna. and to ask the actual condition i tried to call customer service but thats also i couldnt due to network busy.so i am really dessapointed and harrrsed allready and many of customers like me is been harrashed and the story is on in budhgaya. please inform me what is the actual problems and conditions and with in how many days it will be really activated again.

Ganeshwar chakma
+91-[protected]
TO,
Reliance Smart Public Relation Officer (Bihar Circle)

Dear sir,

I want to use the wap service provided by u, so i recharged my cell with the voucher 303 for using net. Only two time it works for 2days only.I have also contact to the customer care but still i am getting problem and can not access the internet. where is the office in Patna, plz tell me so that i can go there, if necessary. Pls check the matter seriously.

just waiting for your response.
sir,
I am using reliance gsm (smart) prepaid connection and my cell no. is [protected]. i have recharged with 303 gprs voucher and have received the settings thrice, but till now gprs has not been started in my cell. i have made compaints more than 7 times by calling [protected] but ihave not received any feedback. please solve my problem soon otherwise i'll be bound to take some harsh steps as my problem persists from more than a week
There should be a facitlity for prepaid customers to know their call details.I want to know my call details from 11.06.2008 to 16.06.2008. My phone no. is [protected]
Dear sir,
I m using smart fone, My Incoming call is barred automatically.
hw can i solve this problem?

Mob No :[protected]
To who-so-ever it may concern,

This is to bring to your notice that the cellular service of Reliance SMART, in the Jharkhand region, which was at one time considered to be the best (I don't know excatly when!) has depreciate to an all time low, literally it has hit the rock bottom. The grievances faced by me are as below:

1) I cannot get the call and billing details as a hard copy or on the internet.

2) There is no signal in any Reliance cellular phone in the event of a downpour and the signal is restored only after a minimum of 24 hours.

3) The working hours of the local Reliance customer care office are from 10 AM to 1 PM and 3 PM to 6 PM, but they usually close and lock down for the day even before it is 5.30 PM.

4) I usually recharge with the Rs. 198 voucher. I was informed by the customer care executives that all local calls would be charged at a rate of Rs. 0.99 / min. However, whenever I call up a local landline number, I am being charged at Rs. 1.49 / min. I was told that the problem would be rectified but till date neither has nothing been done nor the extra charges been refunded.

In-fact Reliance SMART is the worst and the most inefficient service providers amongst all.Even BSNL is better off. The worst thing that you want is that when you call a Reliance SMART customer and his/her phone is switched off, there is no pre-recorded message which intimates that the number has been switched off, only a beep repeats. SMART has become the most rubbish GSM service provider in the country!

Airtel is the best service provider.

Thanking You,
Sohrab Gandhi
Dear Sir

My No is [protected]. It is being used by my mother, she does not know about the details, while verification call, i had tried to c care more than 15 times i get no response fromn there, plz suggest wht to do.

Chetan Anand
sir,
my mobile no. is [protected]. i have problem last 4 month, , my problem is that every month, R.S. 30 cut from my account. why i don't know. i called custamar more than 10 times but he told me that there is no any detils avilable now u call leter. i want 2 see my problem and solve.
poor service
Sir,
I use Reliance Smart GSM pre-paid service (WB). Whenever i try calling 401 to recharge and 402 to know my balance i am told that due to some technical problem my request can not be granted. this causes a lot of inconvenience.
Please look into the matter
Sir/Madam,
Last month I've recharged my smart no. with Rs.303 rcv.
After that i always have trouble in service.
Sometime my net doesn't work,
sometime my outgoing becomes inactive,
some say mythat they tried my no. 20 times after that i received their call, but actually ididn't have any incoming call which people say i.e. 20 times.

i complain in customer care, but they didn't take any action.
I[censored] can, please solve my problem.


Waiting 4 ur response,
PIYUSH
MOB no. --[protected]
SIR/MADAM
I WANT TO SAY THAT I HAVE A SMART NO IS[protected] BUT IT NOT WORKING.THE NAME OF THE HOLDER IS MR.RAM VILAS MISTRI.I BOUGHT LIFETIME PLANE OF RS.321.WHEN I MAKE A CALL IT SEND ME ERROR IN CONECTION.SO MANY TIME I TRY TO CALL COSTUMER CARE BUT IT ALSO SEND SAME THING ERROR IN CONECTION.
SO, I REQUESTED TO YOU TO SOLVE MY PROBLEM AS SOON AS POSSIBAL.I WILL VERY THANKFULL TO.
YOUR FAITHFULLY
SANTOSH KUMAR
[censored]ibg services...

reliance bihar prepaid — no incoming

sir,
my mobile no [protected] has outgoing facility but no incoming since few days also i am not able to send sms
please look into matter
Jharkhand.
I am not satisfied with your service, as i register for smart tune, for that they cut my balance around 31st November. but did not give the smart tune. ans also i am not getting customer care no any time it may in night or day. some time able to got Bihar customer care no([protected]) but they are not taking the complaint taling call to ([protected]). but this no i am not getting since i got the connection.
For that please do me a favour.
With Regards,
Hi I have two number from smart GSM service but the frequency never work in this area.


Santosh kumar
AT+PO - simaria
Dist - supoul
Bihar
VERY VERY POOR SERVICE HAS PROVIDED BY RELIANCE SMART GSM SERVICE.
HAVE ANY SOLUTION OF NETWORK, CALL COST, CUSTOMER CARE NUMBER AND RESPONSE.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Reliance Smart GSM Prepaid Service (Bihar) - poor service

    Contact Information

    India

    Add Company Information