[Resolved]  Reliance Smart Gsm Service — recharge amount not credited

sir,
i am a deputy manager with Axis Bank, Jharsuguda.on 7th of october my brother recharged an easy recharge of rs 111/- on my sim bearing number [protected].
the amount was not credited and my balance showed rs 0.00.on asking the customer care, i was told that server is low and was kept at bay till 9th.now rs 5 has been deducted from it and balance stands at rs minus five.t
i talked to Mr Roshan Prusty at [protected], who tried to BULLY me by saying that the sim was not in my name and refused to register my complain saying he was not answereable to me
now i asked my brither to intervene. he being a doctor again asked the customer care number to let us know the fault details.bt each time they kept on saying server is low
if citizens like us are going through this nightmare, the plight of laymen is obvious.its not a MATTER OF RS 111 BUT D INTEGRITY OF A REPUTED COMPANY
PLEASE HELP US OUT
Ms Monalisa nanda
Dr. bikash Nanda