[Resolved]  Reliance Wimax — Cheating Money for Internet Connections

Reliance Wimax — Internet Connection not working

I got a Internet connection from Reliance Wimax 2 months ago and was put on a unlimited usage plan for Rs 1000. For the past 15 days, the connection is not working. One week ago, i logged a call with their call center that the connection is not working. Since then they have never bothered to solve the problem, and everytime i call their call center, they promise that it will be rectified in another 2 hours and so on.... I', totally fed up with their attitude as they refuse to transfer our call to their technical team.

Reliance Wimax — Billing and connections

Hello there,

I Naresh Dudani has taken your Wimax connection which was installed on around 20th of dec. 2007. Since 6th of jan. 2008 i am having problem of connections . Whenever i try to connect i get a local IP . no IP from the DHCP server gets assigned to me . These are my complaint nos.5th Jan[protected], 6th[protected] ,61608266 , 62457317 , 23rd Jan[protected], 62580784 , 27th
62747656
62749051 ,62753254
And few more which i didnt recorded . This jan 27th i am not able to connect properly only few hrs somethings i get coonections. Now the main problem after all this i have received the bill of Rs . 3499 . Bill for the date of 11/1/08 .which says i have been charged as Data trasfer . But i have applied for 150Kbps Unlimited data trasfer. I have the print screen that says i have been connecting with that plan and also i have given application for that plan only . And when i called up today at customer care they told me that i have not receved any wiver and i have to pay the full amount . Why should i pay for the plan which i never opt for .And then why should i pay to reliance when i have no connectivity for nearly 15 days of month and i have all the complaints numbers saying the problem was not resolved . Complaint no. 62753254 of 27th jan is of from the tech department saying that the issue is ascalated to higger tech department.
I request Reliance Brodband to please sort my problem as i want to continue with this connections .

User ID : [protected]

Naresh Dudani

The service provided by Reliance is horrible. I had applied for the connection on July 16, 2007 and received the connection on Nov 27, 2007. I made several complaints within this period. No action was taken. I also asked them to refund my money back as I was no longer in the connection due to the delay. The only reply that I got from the customer service is that the issue has been escalated.

Finally, my connection was installed on Nov 27, 2007. After approximately 10 days I received the bill for the usage between Nov 05 and Nov 26, 2007. The bill also included Rs 500 which I had already paid during the installation. When I called the customer service regarding the issue, they gave the same response - The issue has been escalated. After a few days I received a reply that the Rs 500 was added to by bill as my cheque bounced whereas I had made the payment via cash.

They do not keep proper record of their customer's complaint. They do not have any communication link with other departments of their concern. Do not opt for Reliance Broadband.

I totally agree with the post. I have also been complaining for non working of internet for the past 1 week and the reply is it will be set right ASAP. when asked for a time frame the customer service officer says there is no time frame. One of the complaint numbers made was resolved in their "system" without the problem actually being solved. Again a new complaint was registered. I have never seen such a bad customer service. No one should opt for such a connection.

Michael

WORST CUSTOMER SERVICE EVER. THE SAME THING MENTIONED ABOVE IS HAPPENING TO ME NOW

MICHAEL

Reliance Wimax — Consistent Bad Service & Very poor Customer Support

Dear Sirs,

I'm your customer for past 3-4 months. The service from you has been very poor consistently. I've raised multiple calls to your customer care during this period but none of them are solved satisfactorily. In fact the customer care teams from your call center, tech desk & the support team who visit us, all are not capable to resolve problems we are facing.

Currently for past 2-3 weeks I'm not able to use internet services as the speed I am getting is never more than 20 KBPS (While my plan is 2 MBPS). Some times it drops to 1.5 KBPS too. I've given multiple complaints for this but no solution.

In fact your teams are closing all the calls without any resolution to them. There is no concept taking customer feedback before closing any calls.

Looking at this worst experience, I've opted to disconnect the connection & go for another ISP.

This is just a final try from my side to check if things can change coming to this forum.

Thank!

Rgds,
Guruprasad Samant

Reliance Wimax — Reliance Wimax Bogus

I was looking for a internet connection in my area. One agency from Pimpri contacted me for Reliance Wi-Max Connection. They told me that I can get connection from Reliance. They were supposed to send a technician to check feasiblity in my flat. When that guy came to me, he told me to first fill a form and he took a cheque, ensuring that i will get connection within 3 days after installation of dish. They took some 15 days to check connectivity and came twice but didnt get any signal. When i checked my account, that cheque was deposited without informing me and now they are saying i will get my money back in 15 days. Till date i havent got my money back. What does Reliance think, people should keep giving them money without any service. This is really bad for such big company. VERY BAD SERVICE. PLEASE THINK TEN TIMES BEFORE TAKING ANY RELIANCE PRODUCT. Cell no - [protected]

Reliance WiMAX Connection — Cheating

I applied for a WiMax connection to access the internet. When the sales person from Reliance had come to take the documents, i reconfirmed if the connection is possible. His words were, there is already a connection in your building and there will be no issue. He then took the cheque for the connection from me.

2 weeks after this, i started to chase up for the connection as there was nothing done by the reliance people. After chasing up a lot, i was told that the connection is not feasable due to improper signals of their connection.

When i asked for the refund, i was told it will take 30 working days.

My complaint:
1) How come one customers connection works in my building and mine does not?
2) Why was i assured of the connection ? A viablity study should have been done before taking my payment.
3) If my connection is not possible due to a fault of Reliance, my money should be refunded immediately, why 30 working days?

Reliance Wimax — No Refund of Broadband money

I have paid an amount of 1600 for 2 months usage.But i used it for a period of 1 and 12 months as i need to shift my location.They have generated a bill of the outstanding amount of Rs.413 to be paid to me on October 2008.Still these have'nt refunded my money.Their Customer service sucks.Its almost 6 months and no word from them.

how bill payment reliance wimax connection

totally dis satisfied customer service ...

Reliance Wimax — no connection after a month, want to terminate

I had applied for a reliance wimax connection on 14th June 2009. The payment was cleared on 18th of June, and I was promised a wimax connection within four working days. Obviously that did not happen, and when I called up, they said that it takes 15 days for connection. Well its almost a month now and almost 5 complaints later, I am going for a termination. When I called up the customer care, they said that they cannot take the termination request and I have to call up the sales people who sold me the connection!!!. Well I am now unable to trust these guys and I hope they give me my money back. I would like to know what action can I take to get my money back. I feel absolutely helpless.

Mr. rajkumar gupta,
as u promised me to solve my problem in one day after i requested for disconnection of my broadnet services(complaint no.[protected], NO ONE HAS COME TO MY RESIDENCE STILL.PLS I DONT NEED ANYMORE FALSE PROMISES FROM UR COMPANY.I JUST WANT TO DISCONTINUE MY SERVICES AS I HAVE ALREADY REQUESTED ON 18TH JULY.PLS DO NOT SEND ME ANY BILL AS I AM NOT GOING TO PAY SINGLE PENNY AFTER 26TH JULY AS MY BILLING CYCLE ENDS ON 26TH. JULY.I AM NOT RESPONSIBLE FOR DELAY FROM UR END AS NO INITIATIVE TAKEN FROM UR END SINCE 13TH JULY09.

maneesh saxena
user id:[protected]
dear sir,
my user id. is[protected].i have given request to disconnect my brodanet connection(request no.[protected] on 18th.july09. i have been promised to get reply in 48 hrs as i have not received any call from ur end regarding disconnection and no one visited to my home for disconnection.meanwhile some mr. baldev called (on 20th july)and asked abt my video running problem(which i lodged on 13th july09) on net and gave me another complaint no. i.e.[protected] also again promised me to solve my problem in 48 hrs.well again no one visited and bother to check my problem when i called again today evening i hv been told tht my plroblem is resolved(i.e.[protected].i dont know what kind of staf[censored] have, first of all they dont do anything and top it all give u also wrong reporting tht ur customer problem is solved.pls disconnect my line as soon as possible.i am fed up with ur services and poor behavior from ur staff.i am not going to pay my bills after 26th july(as my billing cycle every month is 27-26th).also i have been calling to ur customer care department from 13th july and still wasting my time and money to ur unprofessional staff.again i am requesting u to not to send me any bill except last billing (i.e 27th.june-26thjuly), afterwards i am not going to pay single penny to ur company as i have already given the request on 18th july09 for disconnection and i am not responsible for delay from ur end.ur unprofessional department promising me since 13th july and everyone promise to solve the problem in 24-48 hrs but the truth is tht they r all liars, do nothing and give ur company wrong feed back.my sincere advice to u is pls pay attention to ur customer care people and engineers too.u can learn this from other companies such as airtel, tata indicom etc.well..i have sent same email to ur corporate department too, in case they r not aware of the situations of the technical department.pls do not put up big ads in news papers as truth is something else.do not cheat people putting up wrong information regarding ur company.i am very disappointed from ur company.



maneesh saxena
user id.[protected]

Reliance Wimax — Don't ever go for Reliance wimax

Big mistake !! Recently i took reliance wi-max connection . Unfortunately my pc got crashed and i told them not to activate the account unless and untill i request you to activate. Because no point in getting an internet connection without a PC. I told them i need some more days, but they didn't . If I'm the customer ,I'm paying them, cant i request to activate or deactivate the account whenever i want?? They activated the account on the day they came for the installation. these people are ready to do anything to get a customer, why cant they help the customer after giving the connection ?? my account got activated on 3rd of jan. I told them to activate after 15-20 days. 2 days back i got the bill of 1117 Rs. when i contacted the customer care person he told " Your account got activated don 3rd Jan only". WTF , I haven't used the internet till now , at least for an hour and still i have to pay the amount.

I din listen wen somebody suggested me not to go with reliance communications. that was a big mistake that i did. I believed these guys.

So i may request everyone, Don't go for reliance product .Damn sure !! they will sue you guys.

I dont understand whts d prblm with these guys. . Salesman tells something, customer guy tells something... sales man told medat you pay advance rental of 2200 n use net for 2 months with a speed of 1.2mbps. and custome relationship guy told me der is no plan like dat and yours is 2200 rs plan, u can only use net for one month. I was getting 2 mbps, unlimited plan for this much of amount in mumbai.

Reliance is a big fraud ! i'm telling you guys they 'll sue you guys. Dont ever go for Reliance.

Now i paid 2977Rs. i'm only able to use net for 20 dys... can u believe this ??

Big Mistake !!

I paid the minimum amount of Rs.1173. Still i'm getting the call saying dat i havn't paid the due amount n please make a payment. I havn't seen such a nonsense service ever. Where am i living?? Technology is so advanced and they don't have proper system to track all records.

Reliance — Cheat in the name of internet connection

My mobile no. is [protected]. i activated the net subscription of 81 for 7 days. I already had settings yet i am unable to use the service. I called customer care 100 of times but i didnt got any satisfactory answeer.
They just transfered my call from there to there and then disconnected. When i complained them of it they say that your service will be active within 24 hrs. Today its 78 hrs now no activation is proceed.

igyuihjklmjhvfy nhvjgv ggjvh ghc vh

same issue with me also... but mine is 1800Rs. ... its been 5 mnths... if v make a delay in bill payment [censored]s call every day... even after disconnecting their service i used to get calls n mails regarding bill payment...

i dnt think i 'll get the refund anyway... only thing i want 2 request u guys is, dont ever go for reliance... sorry to say dis...really fed up of Reliance...

damn... i dont want to say anything more...

- Tom

Reliance Wimax — Connection not given But money not returned

HI ALL,

My name is Rupendra Kiran Kota and I have applied for Reliance wimax broadband connection. They haven't give me the connection saying its not feasible but the cheque which they took from me got cleared from their end and I never got refund.I have been following up with call centers and vexed up now.And its over an year now. I hope they return my money asap ....