[Resolved]  Reliancedigital Retail Ltd — HARASSMENT

Address:

West Delhi, Delhi

NOW THE INCHARGE OF YOUR SERVICE CENTRE MR AMIT RAHA TOLD ME THAT LAPTOP IS NOT FULLY WORKING AND HE NEEDS ONE DAY EXTRA TO REPAIR IT. IT MEANS THEY HAVE FALSELY TOLD ME YESTERDAY THAT OUR PERSON ARSHAD IS COMING TO DELIVER IT. SEE THE BEHAVIOUR OF YOUR STAFF. HOW THEY ARE TRYING TO FOOL THE CUSTOMERS. MY ADVISE TO YOU IS TO TRANSFER THESE PERSON TO YOUR VEGETABLE OUTLETS WHICH THEY DESERVE.

From: manjeet sachdeva <[protected]@yahoo.com>
To: "[protected]@ril.com" <[protected]@ril.com>; "[protected]@rel.co.in" <[protected]@rel.co.in>
Cc: "[protected]@rel.co.in" <[protected]@rel.co.in>; "sbp.[protected]@resq.in" <sbp.[protected]@resq.in>
Sent: Tuesday, 14 May 2013 11:13 AM
Subject: Re: Fwd: see whats happening in your brother company, kindly give me his email


AN EXAMPLE OF WORST LEVEL OF HANDLING CUSTOMERS

I WAS TOLD TO COLLECT THE LAPTOP AT 5 PM YESTERDAY BUT NO CALL CAME TO ME TILL 5 PM. I CALLED UP AND I WAS PROMISED TO COLLECT THE LAPTOP BY 7 PM. WHEN I REACHED THERE I WAS TOLD THAT MR ARSHAD WILL DELIVER THE LAPTOP AT MY RESIDENCE BY 9 PM. TILL 9.30 P.M. NOBODY TURNED UP. I CALLED ARSHAD WHO PROMISED ME THAT HE WILL REACH WITHIN AN HOUR. I TOLD HIM SPECIFICALLY THAT I WILL WAIT FOR HIM AS I HAVE TO GO OUT OF STATION IN THE MORNING. HE PROMISED ME THAT HE WILL COME. NOBODY TURNED UP TILL 10.30 PM. ARSHAD PHONE IS ALSO SWITCHED OFF.

I ADVISE U TO GET THE HR AUDIT DONE OF YOUR ALL STAFF AS I AM NOW SURE THEY WILL CONTRIBUTE A LOT OR MAY BE CONTRIBUTING A LOT FOR THE DISMAL PERFORMANCE OF YOUR RETAIL BUSINESS AS THIS KIND OF CARELESSNESS WILL TAKE YOUR COMPANY TO A PLACE WHERE NOBODY CAN REVIVE IT. TEACH THEM THE MEANING OF "CUSTOMER CARE". I[censored] DON'T WAKE UP EVEN NOW, EVEN GOD CAN NOT SAVE YOUR COMPANY.

AVINASH THAKUR
From: manjeet sachdeva <[protected]@yahoo.com>
To: "[protected]@ril.com" <[protected]@ril.com>
Cc: "[protected]@rel.co.in" <[protected]@rel.co.in>; "sbp.[protected]@resq.in" <sbp.[protected]@resq.in>
Sent: Thursday, 9 May 2013 5:32 PM
Subject: Re: Fwd: see whats happening in your brother company, kindly give me his email

DOCUMENTS ARE ATTACHED HEREWITH. NOW YOU WAKE UP AFTER ONE AND HALF MONTH TO ASK FOR PAPERS AND AFTER YOUR STUPIDNESS BROUGHT INTO THE KNOWLEDGE OF YOUR BOSS'S BROTHER

From: "[protected]@ril.com" <[protected]@ril.com>
To: [protected]@yahoo.com
Sent: Thursday, 9 May 2013 3:36 PM
Subject: Fwd: see whats happening in your brother company, kindly give me his email

Dear Sir,

Sorry for the inconvenience ,Please provide the store details, from where you heaved purchased the product?

Regards,
Reliance Support Team

From: "manjeet sachdeva" <[protected]@yahoo.com>
To: [protected]@rel.co.in
Cc: "sbp del" <sbp.[protected]@resq.in>, [protected]@ril.com
Sent: Thursday, May 9, 2013 10:28:25 AM
Subject: Re: see whats happening in your brother company, kindly give me his email


From: manjeet sachdeva <[protected]@yahoo.com>
To: [protected]@ril.com
Cc: sbp.[protected]@resq.in
Sent: Tuesday, 16 April 2013 8:48 PM
Subject: THE HORRIBLE EXPERIENCE OF YOUR PRODUCT

I have purchased a laptop on 30/11/2011(bill attached). This product started giving trouble right from the date of purchase. Some noise is coming from it like a train is running inside it. At the time of purchase, I was told that in case of problem, I can contact any showroom of Reliancdigital. Based on the assurance I purchased this product. But very soon, it started giving problem and when I approached Reliancedigital showroom najafgarh road showromm delhi (Receipt attached) , I was told that I have to take it to south delhi service centre and in case of commencement of extended warranty period, it can be taken care of a showroom level. I approached the service centre, the person told me that its hard disk become non operative and he replaced it. But they also remove the original window and told me that as the no. printed on the laptop is beyond recognition, original window can not be loaded.
It has happened within two year of its purchase, but even after this laptop noise is getting louder and to my horror, when I got wifi at my place, this laptop did’nt work and when I approached (as now I was in extended warranty time period) on 01.04.2013., I was told that it will be repaired within a maximum time of 15 days. After ten days I got a call and the person told me that its motherboard is not working and they required at least one week more. When I contacted them after one week, I was told that they are repairing it and they won’t be able to give time frame for its repair.
NOW YOU TELL ME WHAT KIND OF PRODUCTS YOU ARE SELLING. IN THE FIRST TWO YEARS OF PURCHASE THE MOTHERBOARD, ORIGINAL WINDOW, HARD DISK GET OUT OF ORDER. THIS IS THE QUALITY YOU MAINTAIN. MY WORK IS SUFFERING DUE TO THIS AND I AM TALKING TO ME ATTORNEYS REGARDING FILING A CASE AGAINST THE CLOSURE OF YOUR COMPANY AS I WAS SOLD A DEFECTIVE PIECE OF PRODUCT BY YOU. NOW A DAYS IN 15 DAYS FIVE AIRCRAFTS ARE PRODUCED AND YOUR ENGINEERS ARE NOT ABLE TO REPAIR A LAPTOP.
I WILL PUT THIS IN THE KNOWLEDGE OF AS MANY PEOPLE AS POSSIBLE BY PERSONAL MEETING, EMAIL, FACEBOOK BOTH AT NATIONAL AND INTERNATIONAL LEVEL. I WILL FILE THE CASE IN CONSUMER FORUM FOR THE CLOSURE OF THE COMPANY.
MY REQUEST TO YOU IS THAT YOU ARE NOT CAPABLE OF LEADING A BIG COMPANY. START SOMETHING AT PROPRIETORSHIP LEVEL, GAIN EXPERIENCE AND THEN DO THE BUSINESS AT THIS LEVEL.

avinash thakur