[Resolved]  Religare Online — Perfect Getaways Holiday Package

Address:

Chennai, Tamil Nadu

AFTER making numerous complaints to RELIGARE ONLINE over their inaction to confirm the package for which they have charged me Rs 7750, I am forced to lodge this complaint. The trail of mails back and forth is provided below.


Dear RCS,

I am getting out of patience with your way of working. If despite providing all details to your institution, the arrangements are not getting done I suspect you are not willing to honor your commitments. If there was any problem with making arrangements, I should have been notified about it. I will be forced to take LEGAL action if this sort of inaction continues.

Thanks,
Dilip

From: Dilip <[protected]@yahoo.com>
To: Religare Customer Services <[protected]@1touchsolutions.com>
Sent: Tue, 8 March, 2011 3:27:16 PM
Subject: Re: Resort List

Dear RCS,

April is fine. Please get back clearly with the dates available with Ayur County, Munnar.

Thanks,
Dilip

From: Religare Customer Services <[protected]@1touchsolutions.com>
To: Dilip <[protected]@yahoo.com>
Sent: Mon, 7 March, 2011 6:02:44 PM
Subject: Re: Resort List

Dear Mr Dilip,

Hope this find you all well,

We would like to inform you that we are available with Ayur county Munnar @ Munnar in the month of April with the occupancy of 2 adults,
Request you to please cross check the same and revert back to us if you would like to book the same with us.

Regards
Perfect Getaways

On Sat, Mar 5, 2011 at 11:32 AM, Religare Customer Services <[protected]@1touchsolutions.com> wrote:

Dear Sir,

Hope this find you all well.

We would like to inform you that we have forwarded your database to concern department, request you to allow to us 24 business working hrs. Kindly wait till the time being.

Thanks & Regards
Perfect Getaways.




On Fri, Mar 4, 2011 at 5:08 PM, Dilip <[protected]@yahoo.com> wrote:

Dear RCS,

The three dates you require would be:

14-Mar

21-Mar

28-Mar

Thanks,
Dilip

From: Religare Customer Services <[protected]@1touchsolutions.com>
To: Dilip <[protected]@yahoo.com>
Sent: Fri, 4 March, 2011 1:01:21 PM
Subject: Re: Resort List

Dear Dilip,

Hope this find you all well,

Request you to please send to us your prefer dates so that the same we can ask to the resort as well.

Regards
Perfect Getaways

On Thu, Mar 3, 2011 at 12:30 PM, Dilip <[protected]@yahoo.com> wrote:

Dear RCS,

Waiting for your response to the below mail.

Thanks,
Dilip


From: Dilip <[protected]@yahoo.com>
To: Religare Customer Services <[protected]@1touchsolutions.com>
Sent: Wed, 2 March, 2011 10:51:16 AM
Subject: Re: Resort List

Dear RCS,

Please book accommodation in "Ayur County, Munnar" for three persons. The Membership id is[protected].

Thanks,
Dilip

From: Religare Customer Services <[protected]@1touchsolutions.com>
To: Dilip <[protected]@yahoo.com>
Sent: Mon, 28 February, 2011 12:19:17 PM
Subject: Re: Resort List

Dear Mr Dilip,

Hope this find you all well,
Please send to us your membership id and the destination where you would like to go.
About the resort list please find the update list for the same.

Regards
Perfect Getaways
On Fri, Feb 25, 2011 at 5:00 PM, Dilip <[protected]@yahoo.com> wrote:

Dear RCS,

Thank you for getting back. Please book accommodation for 3 at Club Mahindra, Munnar.

Please revert back if there is a problem.

Thank you,
Dilip
[protected]

From: Religare Customer Services <[protected]@1touchsolutions.com>
To: Dilip <[protected]@yahoo.com>
Sent: Fri, 25 February, 2011 12:59:14 PM
Subject: Re: Resort List

Hello MR Dilip,

Hope this find you all well,

Request you to please find the attached file,

Regards
Perfect Getaways

On Fri, Feb 25, 2011 at 10:02 AM, Dilip <[protected]@yahoo.com> wrote:

Dear RCS,

Still awaiting your reply on the below request.

Thanks,
Dilip

From: Dilip <[protected]@yahoo.com>
To: Religare Customer Services <[protected]@1touchsolutions.com>
Sent: Wed, 23 February, 2011 11:07:20 AM
Subject: Re: Resort List

Dear RCS,

Please note the bank draft expires in another 2 months. Your expedient action is required for confirming the accommodation.

Thanks,
Dilip

From: Religare Customer Services <[protected]@1touchsolutions.com>
To: Dilip <[protected]@yahoo.com>
Sent: Mon, 7 February, 2011 4:20:15 PM
Subject: Re: Resort List

Hello Mr Dilip,

Hope this find you all well,

Request you to please send to us the total number of travelor,

Regards
Perfect Getaways

On Mon, Feb 7, 2011 at 1:11 PM, Dilip <[protected]@yahoo.com> wrote:

To Whom It May Concern:

I note with deep anguish that all my best efforts to get in touch with your "touchsolutions" have come to naught over the past 3 months. Please note I had dispatched filled in voucher details from my end on December 06, 2010 and your executive confirmed receipt on December 14th. However, as I didn't hear anything from your end, I made inquiries through your customer care. On calling a number the customer care gave, the executive (Ankit) informed me that slots were full for January 1 and 2 weeks and that your executives will get back max by 3rd week of January. However, I am yet to hear from them and also not able to contact them over phone numbers given to me.

This is a BIG concern to me as the status of my request is not clear to me, preventing me from taking leave or making alternate arrangements for vacation.

I request you to get back to me with the details of what the intended plan is for my request. I hope an expedient action will follow.


Membership id:[protected]
Bank Draft (HDFC): 000011 * Please note this draft lapses in 6 months, and already 3 months are up!


Eagerly awaiting your reply,

Thanks,
Dilip
[protected]








From: Religare Customer Services <[protected]@1touchsolutions.com>
To: [protected]@yahoo.com
Cc: [protected]@rediffmail.com
Sent: Mon, 6 December, 2010 10:52:16 AM
Subject: Resort List

Dear Member,

Kindly find the attachment file for the resort list.


Regards,
Religare online.