[Resolved]  Religare Securities — Worst demat provider

Beware friends, you may also get trapped. Please go through entire one way communication from me to Religare, which they did not feel necessary to even reply:
Dear Sir,
Its the 3rd day, i am struggling to get my Rs. 17,000/- which i had transferred on 6th Oct. Till now it has not been credited to my DEMAT A/c. on 6th i had called Mr. Abhishek and he told transaction is in process, yesterday i talked to Ms. Isha[protected], she told your request about the same has been forwarded to the destined place. Today also i talked to Mr. Abhishek, he told your request has been forwarded to the destined place. You will have to wait.
I am amazed, i am mailing you on 05 mail IDs since 6th Oct. but did not receive a single reply till now. If it is your attitude then i have been fooled, now i am repenting why i opened DEMAT A/c in Religaresecurities. Today only i am going to open my new DEMAT A/c with other service provider. I vow not to trade any further more from Religare DEMAT. I am going to post the complete one way communication to Consumercomplaint sites.

Vikash Anand
N130730

On Wed, 07 Oct 2009 15:48:42 +0530 wrote
> Its 03:45 p.m. now, till now the transferred amount has not been credited to my DEMAT A/c. Today morning also i had talked to your CC ( Ms Isha, Ref # 2023651). She told me that my complaint has been forwarded to the respective department. Lastly i am suffering, due to your faulty system, and even making complaint just after the fault.
>
Forget about all, i have not received any reply from you all 05 mail IDs even after 24 hours of my complaint. What an effective world class service you are providing. Its so simple to understand that you are not at all bothered about your customer's satisfaction. The most burning example is that, its more than 03 weeks i had redeemed my trade reward. and till now not received my free gift voucher. You are forcing me to quit association with you.
>
Now i dont want any clarification from you. You give me the detail, where my Rs. 17,000/- has gone. Have you assimilated that or i have to wait till the end of this month to get it.
>

>
Reply me suitably.
>
VIKASH ANAND
>
N130730
>

>
On Wed, 07 Oct 2009 08:57:05 +0530 wrote
>
> Till 09:00 am today the transferred amount Rs. 17000/- has not been credited to my DEMAT A/c. Now i am afraid, are your intentions good or not. Till now i got no reply from you about my complaint. My frustrations are mounting high & high. Its just untolerable. I am reminding you that i will post all these communications to various complaints sites & lodge complaint against you in Consumer's Forum of which i am a registered & Paid member.
>
>
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You are forcing me to quit with you. In my view you are the worst DEMAT service provider now. I had recommended too many people for Religare Securities, but now i'll warn everyone about your worst kind of services.

Waiting for your action & reply at the earliest.

VIKASH ANAND
N130730

On Tue, 06 Oct 2009 15:24:29 +0530 wrote

>Dear Sir,

Its too much that i am facing too many difficulties in association with you. I am again repeating, that if you will not care for your services, i will break my continuation with you. Its amore than two years association, and now i am so much frustrated that i am not able to count.
>
First and the foremost thing, you dont even reply to my complaints on time/promptly. This means you do not bother about our problems.

In the equity login page your CC number is still showing[protected], which is temporarily out of service. This is either cheating or you are not able to manage this company.


Today around 11 am, i transferred Rs. 17,000/0- from my ICICI bank to Religare. I was very much eager to buy Bharti/Suzlon/Unitech. But no transfer took place to my Religare DEMAT A/c, whereas My ICICI bank A/c is showing transfer successful. I found alternate contact number of your CC, and talked with Mr. Abhishek. He took all neccesary informations from me and told that, the transfer was really succesful but in our record it is showing 'In Process'. I requested him to push the transaction, so that i can make my trading. Now at 3.00 pm. Market regained and all my desired Scripts recovered. I couldnot buy anyone.

Now i know, that you wouldnot believe me, and ask for proof of transaction, as is your regular practice. Here is the Transaction details from My ICICI bank A/c.

06/10/2009 BIL/[protected]/Religare/[protected] DR INR 17,000.00

Now tell me would you give me the money which i lost due to your fault. Moreover, when i talked twice to Mr. Abhishek at 03.00 pm , he told very rudely that he has already informed me earlier that the transfer is in process. What a hell service you have adopted now, as if you are ready to windinging up your services, so not interested in Customer satisfaction.



This is my last warning, if i got this type of service & responce in future, I'll break my two year old relation with you. I am highly dis-satisfied by your services & response. And after breaking my relation, i'll post my experiences to many of CONSUMER FORUM sites, and lodge my complaint with Consumer's forum.


Please treat the matter as MOST URGENT and reply me suitably, why i should continue with you. I am saving this mail, to utilize in future. I'll also save your reply to this mail for my benifit.

Regards

Vikash Anand

From: "vikash anand" [protected]@rediffmail.com

To: [protected]@religareonline.com