Retailmart.com — Order not Delivered

Address:

Tamil Nadu

I had placed an order (# 29107) on 15-May-2011 for two items (Passport Case & Birthday Cake) with Retailmart.com to be delivered to an address in Mumbai on 19-May-2011.

A few days later I heard from the recipient that the Passport Case was received but not the Birthday Cake. On hearing this I wrote to the email address furnished on the website ([protected]@retailmart.com). There was no response and hence I sent out 2 more reminder mails - then again there was no response.

As there was no response to the mails, I called up the helpdesk about the issue a couple of times and on 10-Jun-2011 I was promised that the amount paid towards the Birthday Cake (Rs 599) would be refunded and the amount credited to my credit card within 7-9 days.

I received my credit card statement last week and there was no such transaction.

So I called the helpdeks again last week and was told they would check with the concerned dept and call back within a couple of hours. I waited a couple of days and there was still no call. When I tried calling the helpdesk again today - the calls go unanswered!

I'm not sure what this company is upto and how many customers have been conned!!