Rim — Mismanagement of Prepaid Recharge Amount | |||
Sir, I have made a prepaid recharge of Rs. 50 (fifty rupees) for my Reliance Netconnect Broadband+ data card ([protected]) through easy recharge at vendor shop whose vending code is 52811 on 15 May 2012 at 1600 Hrs. It is essentially compulsory to have some main balance (and I have made this recharge) before making a monthly or weekly value recharge, to get it functional (as per norms of reliance broadband +). But Easy recharge service provider (which is reliance) has not transferred the amount forward and suggesting to me that there is no such recharge exists and so your amount has been gone in dump and cannot be processed further and I am required to make a easy recharge of at least Rs. 111 to get effective balance. When I again confirmed with my Data Service provider (i.e. Reliance Broadband +), there is no such plans in which Rs. 111 exist for a Netconnect Broadband + provider. It is only that I need to have some main balance and the monthly recharge which starts from Rs. 351 or weekly rental which is minimum Rs. 225 is effective. So, my amount has been mismanaged by the Easy Recharge Company (Reliance) through the local service provider numbered (52811) and despite my several attempts he is not listening to my complaints, not ready to think about the case, and misleading to me to make a easy recharge again of Rs. 111, which is as per my service provider is useless for me. I hope there must be some some resolution to this controversy which an easy recharge provider is creating without being getting updated themselves and no threats of misusing the customers amount, on their own will. I expect my amount to be reverted back to me and the Easy Recharge Company should confirm with his co-company that there is a successful recharge of Rs. 50 exist for a reliance broadband netconnect+. Thanking you. Was this information helpful? | |||
 1 Comment | |||
Reliance Netconnect broadband — Non-Reliance - Complete Mismanagement
It seems very ironical but I believed it as I experienced it, Reliance, one of the strongest brands of India is highly over-rated when it comes to customer satisfaction and support. I think it’s a new strategy being adopted by Reliance which relies heavily on the rule of “caveat Emptor”- “let the buyer beware”, but how far will this strategy take them is a question I would like to ask. I bought this Reliance Netconnect broadband which promises to be the fastest internet connection in Indian market in its misrepresenting over-hyped advertisements but fails miserably when it comes to implementation and management of customer base. From the day I bought this connection I was unable to browse internet even for 1 hour continuously. Frequent network disconnections, server down till eternity, poor network reception, slow speed, and terrible customer service is all you must prepare yourself for if you are planning to buy reliance connection. Beauty of their service is that the customer care will never say no to a customer. “Sir, I am sorry for the inconvenience, I will forward your complaint to the technical team” is the answer they have for you every time you call them up. If this is all customer care can do why don’t they install IVRs instead of executives? I filed my first complaint within 4-5 days of buying the connection and till date (after around 3 months) no action has been taken on that request, now it doesn’t even exist in their records as it was closed automatically. Time bound requests I guess. After using or should I say merely keeping the connection with me for around one and half months I filed another request to terminate the connection and the story continues as the request is still in process. It has been around 2 months and my connection is still active in their records and to compound the troubles they are sending me bills for this period. Mismanagement and haphazard operations is what seems to be present everywhere in the company. Customer relationship management is limited to sending recovery agents to customers who have not paid their bills irrespective of the reason for non-payment. If this is how they thinkThey are going to survive; I want them to come out of their reverie. ‘You can fool one person all the time, all the people one time, but not all the people all the time.”
FYI
My complaint request numbers:
[protected];[protected]; 48300014;[protected];[protected];[protected]. (There were more which I cant find right now. In addition to this I gave one application at the Reliance Web World and wrote a feedback on their site but alas, no use!)