[Resolved]  Royal Enfield — Fault in bike not being attended

Address:

Chandigarh, Chandigarh

Hi,

I have purchased a Royal Enfield Classic 350 . The time i took my first rdie it is creating some noise and i have been to Service centre to get it rectified. Now they ain't doing anything about it.

below are the mails :

Hi,

It's been 13 days and no response received .
Should I take this as "RE ain't doin anythin" ??


Thanks and Regards
Amit Verma

-----Original Message-----
From: Amit Verma02
Sent: Thursday, June 06, 2013 3:44 PM
To: 'Chander Mani'; 'Customerservice Royal Enfield'
Subject: RE: Regarding Some Noise coming out of Engine

Hi ,

This is regarding the same problem. Am sorry to say but am feeling hell lot of disappointed with RE.

According to Mr. Majumdar whom you asked me to contact , he was totally ignoring my concern saying it’s the noise of engine and it is common.

After 10-12 discussion he asked a person to check . He again said the same thing but when I explained him he opened the full thing and put some discs so that crank movement lessens.

I have been to workshop for 2 times :


1) They replaced a crank which has pin for de-compressor I think , saying it was making noise ( why they replaced , if they feel it was normal , yes it was not normal and they know)
2) they placed discs outside 2 cranks to reduce the movement of these cranks , saying it was making noise (again why they did this , if they feel it was normal , yes it was not normal and they know)


Do they know the problem or just "hit and try ".

I have few questions :

1) After a person purchases a bike ( which is having a fault ) , is it fine to treat that person like this.
2) Is the person free enough to come to workshop again and again for same fault.
3) Faults that I have mentioned while giving for first service are still there , does this mean even if we describe a fault it will only be taken care if the mechanic wants to?
4) Why I was not asked to fill feedback form after service .

Now , I would request either please discuss with your mechanics and if they know about the solution for the problem , (if they don’t , replace the full thing making that noise)


It was very unpleasant to see the way I was treated coz I had a problem in my bike and I was going there again and again and believe me nobody is that free especially when you work for 12-14 hrs and want a nice ride back home and you don't get it after spending more than a lakh and a quarter of rupees ....

Very bad first experience with "Royal Enfield" . Workshop not having a separate place for customers to sit , Even if they say its separate :

All mechanics and other workers will come there open their stinking shoes and sleep there leaving not even a single place for customers to sit.

I placed my bag and helmet over a steel chair and went out to attend a call , My stuff was placed somewhere else and all seats were occupied leaving me to stay outside in 45 degrees for full 45 mins ( the time staff was having their lunch and sleep).

Worst Service Center facilities I have seen in my life. Have been to Honda , Bajaj , Hero service centers for servicing of my previous bikes , but sorry to say , this is the worst of them all in term of customer satisfaction.




Please , I want a permanent solution / replacement of assembly / replacement of Bike

Hopefully it will get resolved this time .

Regards
Amit Verma
Disappointed RE Customer.



-----Original Message-----
From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Friday, May 31, 2013 11:58 AM
To: Amit Verma02
Cc: [protected]@yahoo.com
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Please call Mr. Majumdar ( Dada) @ [protected] for time confirmation.

Thanks & Regards
Chander mani

-----Original Message-----
From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Friday, May 31, 2013 9:40 AM
To: Chander Mani
Cc: [protected]@yahoo.com
Subject: RE: Regarding Some Noise coming out of Engine

Hi Sir,

My problem is still as it was after running about 2-3 KMs that day the problem is still there.

Can you please suggest a time today so that I can get it done. Also I want to get the Bike serviced as its near to 420 Kms and I need to go for a trip .


Thanks And Regards
Amit Verma


-----Original Message-----
From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Friday, May 24, 2013 11:20 AM
To: Amit Verma02
Cc: [protected]@yahoo.com; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Your number is switch off...
You can visit any time.
Call me whenever you are there or contact Mr. Majumdar at Garg Autos workshop.

Thanks
Chander mani

--- original message ---
From: "Amit Verma02" <[protected]@infosys.com>
Subject: RE: Regarding Some Noise coming out of Engine
Date: 24th May 2013
Time: 9:20:13 am

Hi,

My contact :+91- [protected]

I can only visit tomorrow , please let me know the timings.

Thanks and Regards
Amit Verma


From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Thursday, May 23, 2013 7:34 PM
To: Amit Verma02
Cc: [protected]@yahoo.com; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Please do visit at Our workshop of Garg Autos to check and correct your concern.

Also provide me your contact number or call me on [protected].

Regards

Chander mani
[protected]

From: Customerservice Royal Enfield
Sent: Thursday, May 23, 2013 4:19 PM
To: 'Amit Verma02'
Cc: '[protected]@yahoo.com'; Chander Mani; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine
Importance: High


Dear Sir,



We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.



Please be advised that through a copy of this mail we are advising our Regional Office, address as given below, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction.



Mr. CHANDER MANI - Territory Service Manager located at Chandigarh office (Contact No. [protected]) It will be our endeavor to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle.



Thanking you and assuring you of our best attention at all times.



Regards

J. Rajkumar


From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Thursday, May 23, 2013 3:42 PM
To: Customerservice Royal Enfield
Subject: RE: Regarding Some Noise coming out of Engine

Hi,

Thanks for a quick reply .

Current Location : Chandigarh
Dealer : Garg Autos , Sector -32 , Chandigarh.

I just checked out the Forum on your website , and I think I got the problem ( not sure though)

According to one person : it’s the pin of de-compressor which might needs to be replaced .

Now either I have to take a leave from office or have to go to workshop on Saturday ☹ to get it checked , though am not sure if it will be resolved.


Thanks and Regards
Amit Verma


From: Customerservice Royal Enfield [mailto:[protected]@royalenfield.com]
Sent: Thursday, May 23, 2013 3:05 PM
To: Amit Verma02
Subject: RE: Regarding Some Noise coming out of Engine
Importance: High

Dear Sir,

Please specify your current location and the name of the dealer.

Regards,
Rajkumar

From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Thursday, May 23, 2013 12:48 PM
To: Customerservice Royal Enfield
Subject: Regarding Some Noise coming out of Engine

Hi ,

I purchased a Royal Enfield Classic 350 2 days back. From the first run only it is making sound like some metal is lose or something in engine.

According to the Showroom dealer and mechanic , it is the sound of de-compressor and it’s a common noise.


I don’t know anything but this is really irritating and am feeling cheated of handing me a ride which was not properly tested.

Please help me out in this regard.

Thanks and regards
Amit Verma