[Resolved] Royal Enfield - Thunderbird — Unavailability of Parts for 2008 Model | |||
Dear Sir/Madam, This is Ganesh S owns the Royal Enfield Thunderbird Vehicle no - TN07 AV 6720 which was bought on Feb 2008. I met with an accident on Dec 18th 2010 near new secreteriat for no mistake of mine. It has been clearly mentioned in the FIR. I gave the Vehicle to repair and service on 22nd Dec 2010 to Southern Motors, Mount Road (Royal Enfield registered Service Center). I have insured the vehicle with New India Assurance and the Surveyor visit has happened in the following week and he has mentioned as C&R (Check & Repair) , unfortunately this has not brought to my notice either by Service center or Insurance company. There was a huge delay from Royal Enfield until Mid of Feb due to some shipping issues , hence Parts did not arrive to start the work for our vehicle. Though I was struggling a lot without a vehicle , accepted the fact with patience. On the first week of March , work has started and I came to know that Main Frame of the Vehicle was not replaced instead the old broken one was welded and fixed in the vehicle. I was quite upset with this incident and fought with Insurance company to give me the approval for new Main Frame to replace the old one , for which Insurance company agreed on 12th March 2011. Only after that Royal Enfield Service Center informed us there is no supply of Main Frame for 2008 model Thunderbird Vehicle and that was sent as an email to me on 22nd March 2011. I am surprised and shocked to hear this from Royal Enfield which is known for running long years. How come 3 year old vehicle parts does not have a supply? I have sent this information to [protected]@royalenfield.com today (24th Mar 2011) and expecting some action from their side. Please let me know how to proceed further to make sure I get the new and proper parts for my vehicle. Is filing a case in consumer court is the only option ? Note: Has anyone else faced this kind of issue and guide me on how to proceed further. Thanks & Regards Ganesh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
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One of my friend told that... He is not getting any spares of his 2007 model Electra 5s.
On 3rd month from the date of purchase it's battery was not working, they took 4 months to replace the battery in gurantee period. Again after 2 months it's self starter stopped working (In gurantee period) and still they couldn't repair it due to the unavailability of spare parts.
He drove this 4 years old bike only 17000 kms (He would like to drive it, But the bike is not co-operating)
When I asked to many RE Customers, most of them told me get rid of an irreponsible company like RE.
It's my opinion to avoid such companies like Bajaj, RE, LML etc... and confirm the availability of spares before buying a bike...
Prajeesh V V
Kannur, Kerala
email: prajeesh.[protected]@gmail.com