[Resolved]  Sai Service Goa / Maruti Suzuki 'ritz — Unprofessional Customer Service

I’m a NRI and a month back I had bought a Maruti Suzuki Ritz car from Sai Service, Chicalim Vasco Goa. I bought it on my Dad’s name (Antonio Silverio Araujo). It was on the 18th of Jul09. The delivery time given to me was 6pm and the time I could drive it out from there was almost 9pm. This is bcoz, the car gave lot of starting problems. So many times it was taken to their garage and back, taken for test drives, but they could not find the problem why it was stopping. Ultimately, at around 8:45pm they found out the problem and rectified it. It was the earthing problem. I was furious about this and asked them why the car was not pre-checked before delivery and that this was not acceptable. It is not a good scene to see a brand new car being repaired in front a showroom. Secondly, I also picked on them on the speedometer cable that was dis-engaged, which is a case of tempering. My car was driven before I could take possession, by disconnecting the speedometer.
There was a second surprise that I noticed after three days of delivery. They had installed a Sony Xplode music system along with the component speakers on my car, which was not in the same showroom, but had to be driven to another showroom which is around 25kms away. On the third day, the music system stopped playing. I called them up and they told me that maybe the faceplate of the system had become loose and it is not connected properly. All this while I didn’t know that the face plate could be removed and I asked them how to remove it. They instructed me and accordingly I removed it. But, to my surprise, I saw behind of the faceplate had lot of tapes put since it was cracked at many places. I was furious and totally upset. I called and informed them about this, to which they were not ready to accept that it happened with them, since the car was 3 days old. I told them, why would I push the blame on them if it had to happen with me, makes no sense. After lot of argument with them, I asked them to remove the set and get it checked.
I was down on vacation for month with my family and all these holidays, I drove the car without the music set. I was told that they would do their best to repair the set and would update me in a week’s time, but nobody got back to me with any updates. Ultimately, when it was time for me and my family to get back to Dubai, I was given an estimate of 4000Rs to repair the set. I told them why would I pay that amt when it was not my fault ? Secondly, the set cost me 6000Rs, whereas the quote for repairing is almost close to a new set price. Again they told us they would go ahead with the repairing and would do what best they could do. None of the staff got back to me and finally I had to leave Goa on the 16th of Aug09.
Today, I called my Dad to find out on the same and he told me till today nobody got in touch with him. I could sense that they were waiting for me to leave (since they knew the date) and secondly, they knew my parents could not handle such case in my absence.
It is really unprofessional the way all this is handled and a very poor customer service. After going thru all the hardship, the least they could do is to show me some sort of a goodwill gesture. It means a lot to a customer.
My Dubai contact is[protected] email is [protected]@gmail.com
My Dad's contact is 9822156 in Goa
Appreciate if you could take up my case.