[Resolved]  Samara Hyundai Hyundai Service — overcharging, misusing vehicle given for service

I gave my six-month old I-10 car for the second 'Free Service' to Samara Hyundai Dealer Service at Mayapuri(B-18, Mayapuri Industrial Area, Phase I, New Delhi-64) on 3rd August and their driver pickedup car at 12noon ( mileage 3006 km). The workshop supervisor rang up soon after the vehicle reached them and recited a series of expenses on various liquids that would cost abut Rs1700 and asked me whether I would agree and can the work be started. I told him that it is extortion in the name of Free Service. I told him to do what the company recommends.
Later in the evening as I kept waiting for the return of the car I repeatedly rang at 6pm, 7.15pm and 8.30pm. I was told that the driver has had to go to Gurgaon and the vehicle cannot be delivered at night and the same will be done at 9.30 am Monday.
The car arrived at 10.30am today, 4th August, as I was impatiently waiting to go for work and to my utter surprise the mileage (3090 km) indicated that the car had been driven for a total of 84km while the distance between my place (Netaji Nagar)and Mayapuri is about 10km. The halt overnight and the usage of about 67km of the car entrusted to them for care is a breach of promise. Their claim that it was for checking is pure fiction as this car had no problems and sparingly used in six months. It is also a worry as to what illegalities might have taken place when it was being used unauthorizedly.Loss of about 300 rupees worth of petrol for me, which is another addition to the loot.
The bill presented indicated that I had to pay Rs 1441/- for the following:
Engine Oil 3.1 ltr =Rs 493.00
Oil Fillter 73.00
Injector Cleaner 320.00
Oil Treatment 362.00
Vat on Part 94.00
vat on oil 99.00

The order Number is not mentioned in the cash memo and this is the only document to say that a transaction took place between me and the service provider.
No receipt was issued. The cash was collected by the driver who came with the car.
The Coupon for Free Service was taken out and the counter foil was signed with date without mention of the servicing agency and NO RUBBER STAMP WAS AFFIXED to the counterfoil.
All these indicate the kind of service provided by the Authorised Dealer-owned Service. The charging for 'OIL TREATMENT' and 'Injector cleaner' are probably only to pad up the bill as this is a vehicle that did not give any problems. The absence of any order number or receipt number are indications that the company has no intention of paying any taxes /VAT and the entire amount is unaccounted - cheating the Government as well as the customer.
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Aug 14, 2020
Complaint marked as Resolved 
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I agree on the bad service provide by the Hyundai Service centers. Same is the condition for Superon Hyundia, Gurgaon. I gave my car for first service, which was stratch less and they returned my car with stratches. Clearing showing they have miss used my car and taking no responsibility for the same. They have also stolen my stuff lying in the car. I am helpless as its done. But please users don't leave your car with service centers. Better you get your car service done on weekend and in your presence. So that they don't get the chance to temper your car. They don't clean the car from inside. Very bad service.
This is regarding my ALTO BLUE CAR booking in BIMAL AUTO AGENCY. When the time of booking the vehicle. I checked specifically about colour and the manufacture year 2008 or 2009 and infact i spoked to TEAM LEADER of the company and he promised that we 've two vehicle which is Blue colour 2009. Then i made the booking amount on 07May09 and rest of complete amount i made on 09May09 and i got the receipt of that. Then i walked of the show room out by that time there was raining and i sat for quit time and of the excutive personaly called me to his manager cabin then he informing me the vehicle which i booked is 2008 is the service we expect ?.
the services being given by hyundai is extremely poor. they dont know how to deal with customers.
they mislead there customers by giving wrong information. they do not stand on there words. they are so irresponsible. they are too lazy in doin work. i suggest people not to buy any automobile from here for there good sake
Worst attitude towards a customer!!!
I gave my Santro for 6th servicing to Samara Mayapuri on 21st .
After waiting for 24 hours and calling number of times, i take a taxi to go to attend an important function since there is no intimation on when I will get my car back.
I am amazed to see my car parked in my parking lot when i come back, its front power windows are jammed and these people have shabbily put a news paper on the open window and handed the keys to my guard, the stereo is also attached in the car.
This is heights o[censored]nprofessionalism and irresponsible behavior.


Harsh Verma

[protected]
On Wednesday 27 January 2010 I went to Hyundai service station for the replacement of the rear bumper as the bumper was damaged. I took it to Rajajinagar service centre in bangalore the executive by name Madhav who is incharge of body and insurance assist examined my car and said bumper has to be replaced and said the new bumper will cost near to 5000rs including painting and fitting charge. And I said I need the originality and agreed to replace the bumper. With all discounts he charged me 4780rs and I paid the full amount on the same day. He said me that he will deliver the car the next day as the bumper has to be painted. I agreed for it. The next day when the car is delivered I see the new bumper with old beading I really got frustrated with the service. Paying so much of money for the bumper and the beading is old I asked him why it is so. He replied me the beading was good so I have put the old beading. When I opted for the new bumper how can he put old beading with out my permission. He started arguing with me stating that beading will not be included with the bumper it will be charged extra. If he would have informed while pay the amount I would have paid it earlier but he did not inform me. As a customer I doesn’t know whether the charge for the bumper will include with or with out beading? And the executives in the services station started speak very rudely with me. I have opted for new bumper and I have paid the amt also. Now I have new bumper with old beading. I need new beading for my new bumper with no extra charge……….!!!

who will help me on this ????????

Caring for u …..always …. But U don’t!

Kiran Kumar

[protected]
I gave my new i10 for first free service at Advaith Hyundai, Marathhalli, Outer Ring road, Bangalore last week. I opted for Car pickup and drop facility. Hyundai executive suggested me to get the anti corrosion painting done. I agreed.
Also told them to check the remote lock keys as it was not beeping.

Driver returned the car around 5 PM with a bill for anti corrosion painting and service charges. I asked driver to show the painting done. To my horror, car was returned without painting done. Also remote lock keys were as it is. I had to take the car again to show room to get these things done.

My car was as smooth as wind before giving for service and in nutral. But after the service, it is making noise. Pathetic..

Hyundai service centres do not take any complaints in writing.
I bought a new car i 10. The samara people refused to give the proper documents. They are giving a less bill.

Said its like this only. Beware ! You are being cheated. Clear this before giving booking amount
Today I have got my santro vehicle serviced from Samara Hyundai, Patpar Ganj Industrial Area, Delhi under Repair Order No. 4665 and & Invoice No. B[protected] dated 7th April, 2010. Really it is very horrible experience. They have charged Rs. 3100/- as paid service and done nothing. Even routine lights have not been checked whether they are woking or not. Even vehicle has not been properly washed. Problems narrated at the time of giving vehicle for service have not been taken care of. It looks I have been cheated.

Himanshu Tirthani - Delhi - [protected]
At Bimal Maruti, we want to serve our customers better. @ravinston mail your concerns to [protected]@gmail.com

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