[Resolved]  Samara Hyundai — ECM REPLACED WITH DEFECTIVE PART

Address:

West Delhi, Delhi

My name is Laxmikant Dhyani.I had purchased one Santro Xing GLS model of CNG version (Registration no.-DL 3C BF 4110) from dealer in Delhi, which is Samara Hyundai Lajpat nagar On Dt.-29/12/2008 Also,I am regular customer of Hyundai for the after sales service. I have also taken Extended Warrenty for third Year also from Hyundai. Since Then, everything was fine til,l when I gave my car to the samara hyundai workshop mayapuri for the servicing on Dt-25/11/2010.After this service my car start giving trouble while driving In both mode petrol & cng. Repeatedly I went to the Samara Hyundai mayapuri several times After that Finaly they told me on Dt-11.01.2011 to go to the CNG workshop at okhla who fitts the CNG Kit in the car on behalf of Hyundai company Which is named CEV Engineering. I have no choice to take the car myself to the Cng workshop as they never inform me at this particular occasion & erlier also, that this is their duty to take the car to the Cng workshop. As on erlier occasion also when I called them regarding the problem they told me to go directly to the CNG workshop at okhla. On dt-13/01/2011, When I went to okhla at CNG Workshop in the morning, they checked my car in front of me and told me that they are removing all the connection of CNG as they have a doubt about the petrol & ECM Wiring and then they sent back me to Samara Hyundai mayapuri to get checked the particular wiring. Before going to them I called the workshop Supervisor Pawan(cell no.-[protected]) that I will reach there at 4pm, After reaching at mayapuri samara hyundai mayapuri at 4pm I met Mr. Kartar singh (service manager cell no.-[protected]) first time & told the whole story & inform him that they are saying that the petrol & ECM wiring has to be checked. Although he took the immidiate action but nothing found concrete as the mechenic has only checked the plugs & tiiming of the car In front of me. As it becomes dark in the evening, it took almost 2.5 hrs till 6:30pm.After that when I enquired them that if they will now check the other wiring as well, they told me they it will take time & now they will only check other wiring tommorow i.e. 14/01/2011 Friday. As I have no other choice to let my car there only, I ask them to give me computer generated repair order copy but Mr.Kartar singh Informed me that now their server is not working so they are unable to give me the computer generated copy instead of that they gave me hand written repair order at that time I express my doubt to Mr. Kartar singh that someone did something wrong in my car but he assured me that if they will found that there is something wrong they will take appropriate action. After that Mr.Kartar droped me at my office thru one of the driver.
Next day my sister went there as I was going to attend the conference at Qutab Hotel .She informed me that they have found the one part which is replaced with other car and part is ECM.On the particular part a car registration no. was written( car no.DL-3C F-0613)there. Since I was in the confrenece, I am not been able to communicate much with them at that time,But I managed to call Mr Jagjeet anand GM (cell no.[protected]) Samara hyundai Delhi & inform him about the whole story. He also assured me that he will check the details & get back to me soon, although he revert back to me but only to say that he is looking in to the matter & tommorow tell me the status of my complaint. Next day i.e.Dt- 15/01/2011, when I went to the mayapuri workshop Mr.kartar told me that they are not responsible for the part replacement & this is not their men’s job. I question him that how can he confirm his view about the matter,but he just told me that they are doubting on the CEV Engineering people. But I inform him that the whole setting of the cng they did in front of me & I never let my car with them for a single minute because they always do the setting in front of my eyes previously also. But when he didn’t agreed then I called Police control room to file a F.I.R. so that police will investigate the matter & truth will come out.
But after the police personal Mr. Devi Lal (ASI) arrived & he suggested me & them that if the both parties can reach an agreement that will work better then complaint, after this Mr. Kartar and shop GM Mr.Nair agreed ,so I was also agreed. Mr.Nair Promised me that they doing an internal inquiry regarding the matter & told me to give them the time till Tuesday i.e. DT-18/01/2011 & same Tuesday evening they will inform me about the matter. I Remind him that due to their fault I am suffering & it is not fair to take three more days to sort out the problem.But he requested then After that I left to my office. Also I would like to mention that as promised Mr.Jagjeet Anand (GM Samara Hyundai Delhi) never called me back. I called him in front of Mr. Kartar Singh at 11am then he told me to give the phone to Mr. Kartar singh. After talking with Mr.Anand Mr. Kartar Informed me that Mr.Anand Will talk with Mr.Nair & then he will revert me back, But when I didn’t receive any call from Mr. Anand, I Called him & asked him about the status,to my surprise he told me that he never told Mr. Kartar singh that, he will call me after talking with Mr.Nair, Instead of this he told him that when Mr.Nair will come tell him to call him (Mr. Anand).
Now, the following question are coming in my mind:-
1.Why they have not registered a FIR in the local police station.
2.If they are trying to shield the culprit or they have concern about their reputation.
3.Why The car ,whose ECM has been found in my car has been not been traced with the help of the local police. Only they can help them to trace the person who is involved in the incident.
4.It looks that they don’t want to investigate as they are misguiding me in the matter.
5.What is the gaurantee that other car parts are also not changed.(When I asked them this question the were looking at me cluelessly).

On dt-19/01/2011 they ask to take back my car. When I reached there at workshop they told me that they have replaced my ECM with another old ECM by arranging from somewhere else.Now they are on deniel mode to replace with the new one As the new ECM COST IS 40,000/-.You all can imagine that how they are harrasing me in the matter.Even Main Hyundai company is not responding or not directing SAMARA HYUNDAI to compensate me.


You are requested to do something about the matter. So that I can get my car with the replacement of new ECM & all part to be checked whether they are genuine or not.

THANKS
LAXMIKANT