Samsung 1. 5 Ton Bio Slip A / C — No Cooling complaint no [protected]

I am writing this mail with absolutely no hope of getting any responce from the company.

At the out set I must admit that I am a biggest fool in the entire world to have chosen SAMSUNG split A/c for my house when the other better products of more reliable Companies were available.

I placed an order with M/s Aalap Electronics, Charkop on Sunday 19th July2009. The dealer assured me that the A/c will be despatched to my residence on monday 20th July and will be fitted the same day. He demanded Rs. 25, 500/- which was promptly paid to him in cash. I had taken leave from office to ensure that the house is open when the A/c is delivered. No body turned up on that day. I only received assurances from Mr. Wagle that the person has lkeft with the A/c and will be fitted by the evening.The next day also he did not deliver the a/c. he delivered the a/c only after 4th day i.e on 23rd July after persistant follow up. After falling to his feet (as I had paid the amount for the same)he finally fitted the same on Saturday i.e on 7th day. He did not give any bill nor warranty card but the user's manual. Since he did not give me the bill I have a serious doubt that he is a bogus Dealer supplying duplicate A/c machines.

The A/c worked for total 3 hours in 2 days after installation.It stopped giving the cooling effect. the next dat the complaint was registered with the service centre under Complaint no[protected]. Mr. Suresh promptly registered the complaint and assured that the emgineer will come to attend the complaint by evening. As per the your Company' s policy, no body turned up. The customer care centre was again contacted the next day.This time Mr.Aman, who said the engineer will set the machine right by evening. Again no body turned up. In the evening I talked to Swapna who as per your company policy politely re registered the complaint again and finally a person turned up. He checked the machine and diagnosed that said the PCB has died. It took one full day for him to get the PCB form your service centre in Mahim which id 7 KM away from my residence in Mumbai. The next day he fitted the PCB and found that the GAS has leaked. He today morning came again to my residence left the machine on and went to get the GAS. Till evening he did not come.Is it that you should fill the GAS every 4 hours of working ? If that is so why not fill CNG or LPG in place once for all?

When I enquired with your service centre at Mahim over phone, by doubt about the dealer was confirmed. the person over there said that theA/c has not been fitted by the authorised representative. I am extremely sorry to purchase the so called SAMSUNG A/c.Tomorrow at 12.00 noon I have organised the funeral of the A/c for its premature death.I request all the Company officials in India & Abroad to attend the same. The guest of Honour will be off course non other than Mr. Wagle of Aalap Electronics who has successfully sold the duplicate A/c.


I have now taken an oath not to purchase any SAMSUNG product in life and will never recommend the same to anybody


This mail is not with an intention for you to depute a person for repairs/ replacement but for my satisfaction. I know for sure that there will any cognisence taken to this mail.Because SAMSUNG has rhino's skin.