[Resolved] Samsung / 1. 5 Ton Split A / C — Defective Outdoor unit supplied

mmaha450

from Pune, Maharashtra

Address:

Visakhapatnam, Andhra Pradesh

Dear Sir,

I have purchased 1.5 ton split ac, 4 star rating on 12th Mar 2010. The outdoor unit seems to be defective. it draws 9Amp current in normal usage and after running for one hr or two suddenly it stops with heavy noise and draw current up-to 18 Amps. I have registered complain so many time but it has never been sorted out. Previous complain I have lodged on 14th Apr ( BP No- [protected]). after that I have reminded twice also however till date no one is bothered about this.

I have purchased Home appliance of Samsung brand only ( washing machine fully automatic, Tv, Micro oven, Split ac). I was thinking that it is a good brand. However from this experience I learnt, it is a brand to lure people with worst service. In future I would never think of purchasing Samsung brand appliances and even never dare to misguide any one to purchase Samsung products. I assume that, I have done a great mistake by choosing Samsung.

Finally I think, with out wasting much time I should approach s the consumer forum to sorted out the issue.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

m.s.somaiah

from Muvattupula, Kerala

SPLIT AC — Defective supply

Hi
I have purchased LG: AC split LSA5NW2VF1(1.5 T 2 star) from Giriyas Investment (P) ltd, HRBR layout Bangalore.by paying cash(Rs25800.00 inclusive of VAT). The unit has been installed and it was operational for couple of hours, after that the unit was on without any output. Stabilizer is intalled and power supply is perfectly fine. But defective unit was supplied to my place which is dissapointed me. I have raised complaint with Giriyas and they told that they have raised complaint with LG with the complaint number LG-S9C60104656. I have been in touch with your Customer care but I have not received any action on this except we are looking in to this and it will take 5 days to replace the PCB.
It is unfortunate that I have selected LG product and I am highly dissapointed about yur product. I am thinking twice to recommend my friends to go for LG product. If I am not getting propr replacement for this defective piece I am going to media with all evidences and then i do not mind to move to Consumer forum in Bangalore for justice.
Please do not play with customers money and time.

I am requesting you to replace this defective piece and provide me good service .
Yours Sincerely
Somaiah
[protected]

Nilanjan Saha

from Kolkata, West Bengal

1.5 Ton Split A/C of samsung — Defect in Installation

Samsung Service Centre installed the Split A/C on 23/06/09 and further attended on 24.06.09 and following defects to be rectified i) To stop dropping of water from A/C indoor unit ii)To give a regular& proper shape of the hole, through which cables passed from one side to other side of the walland to prevent from coming rain water through that hole iii)Flushing of A/C indoor unit properly with wall In addition to the above Compensation towards the damage of Floor Mat is to be given. Though the ownerof the Samsung authorised Service Centre, on mutual agreement, has promised to send his men on 29.06.09 to rectify the defects but none from service center came to my residence to attend the A/C till date.