[Resolved]  Samsung 1. 5 Ton Split Ac — POOR AFTER SALES SERVICE

Address:

Ahmedabad, Gujarat

From: Pravin B. Shah,
5-T, Navpad Society,
Opp. New Vikas Gruh,
Paldi, Ahmedabad -380 007.

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Date: 21st June, 2010


The Chairman,
Samsung India Ltd.,


Dear Sir,

Re: My Samsung split A/c. 1.5 tonne
Model No.AS18EFA / 2009
Unsatisfactory service from your company
Representatives
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I had purchased one Samsung 1.5 ton split a/c, model no.AS18EFA / 2009 on 26/05/2009 from your dealer M/s. Harsha Electronics, Near Mahalaxmi Char Rasta, Paldi, Ahmedabad.

After three months of purchase, during the visit of your company service engineer for first service, it was detected that there was gas leakage from my a/c. The service engineer repaired the same. My query is that why a new A/c purchased by me and that also of a reputed brand like Samsung developed such a serious technical snag during the first three months of its purchase?

Sir, on 18/5/2010, I noticed leakage of water from the side of Temperature indicator panel. I had immediately lodged a complaint. On 22/05/2010 your engineer came and checked the problem and told that he had solved the problem and the leakage will not occur. At that time I informed your engineer that in case the problem recurs, I will be away from town on 23/5/2009 and 24/5/2009.

Unfortunately on 22/5/2010, the same day on which your engineer had visited and had declared that the problem was solved, I found that leakage was again there. I telephoned to your service engineer on 23/5/2009 from train, who informed me that he will come on 28/5/2010 and repair the problem. But he failed to turn up. At this juncture I would like to point out to the company that what type of service engineers your company has that a minor problem could not be satisfactorily solved.

Again I lodged a complaint on 5/6/2010. Your person had come and did some repairing but the problem still could not be solved and leakage was continued. As the problem was not solved I once again lodged a complaint, I was told that I will have to pay charges but, I refused him and told that I will take up the matter with higher authorities. My complaint was lodged within the guarantee period, and the same problem could not be rectified by your engineer and there is no question of my paying any charges.

In fact, the entire fault lies with the Company as it could not solve a minor problem and I had to undergo unnecessary harassment and mental agony. I now request you to personally take up the matter and repair the ac to my satisfaction.


Yours faithfully,



(Pravin B. Shah)