Samsung 1. 5 Ton Split Ac — delaying After sale service

Samsung — bad customer service and delay in refund

To,
The concern authorities,

"if they exist"

i aniket dhondge purchased samsung mobile,
model-SGX-j210
serial no.-r9xq38317b
got problem with its joystick so went to customer service centre and gave my handset to them here is the job sheet no. and other details.

job sheet no.- HHP-2368
dated[protected]

and as they were not able to solve the problem so they promised me the refund.
date of refund approval[protected].

and till the date i am just waiting for the cash to arrive and sick and tired of and frustrated with this kind of service.

It is hard to believe that companies are still doing business this way in the year 2008. Have you people (or your colleagues at SAMSUNG) ever heard of the concept of MVC (Most Valuable Customer). Just in case you aren't familiar with this approach, the MVC is the customer that you already have (i.e. me). Normally, these are the customers you don't want to lose. After all, research has revealed that it will cost you seven times as much to find a new customer as it does to keep an existing one (i.e. me). What about current "customer-centric" concepts such as One-to-One marketing? Or, have you ever heard of customer relationships management (CRM)?

but i am very sorry to say that i had my worst experience with samsung and have decided, not to buy any samsung products hence forth, & would advice the same to my friends and family

Samsung 1.5 Ton Split AC — DELAY IN AFTER SALE SERVICE

Complaint No : [protected] Split AC gas filling defect. It's very sad to say that Samsung is unable fix a problem in 14 Days. i had lodged complaint on 24/04/2009. till 07/05/2009 12:00pm there is no reply at all. If samsung cant handle after sale service then they shud not sell products like a mass sale.

In some way samsung is harrassing customer's. They are creating environment for them like no one will recommend buy of samsung product bcoz of poor quality and bad after sale service.

My product purpose is completely failed if I cant use it on right time. Moreover, they have very careless staff. They even mislead their customers. i had given time to fix my split Ac, but no one come to fix. For last 14 days i have been waiting. I cant plan my day. Even after so many times call them, I hv been asked to wait for their phone call which never came.

Improve ur service. my biggest suggestion to you.

Can u compensate anyone for their time? patience? need?

Pls do the needful.





Pls note that I have been promised by your engineers, Srvice centre Wazir pur Mr.jasmeet or something like that name, Mr Satish Sr. cust support executive that



My AC problem will be fixed today, today today. Topday is 7th may, election day off. So far problem not fixed. What kind of service is this. You people are more bad that our politicians.

Only assurances but no work at all.



Due to this I have to shift my and 50 day old child to his NANI’s house. I have been facing serious at my end.



Consumer forum, pls suggest me how to deal with issue? How can I get justice?



How can I be compensate?

If Samsung wants, I am ready to give htem back their product, I will have my refund back.

Samsung 1.5 Ton Split AC — False commitments

I was wanting to purchase a 1.5ton Samsung split A/c from E zone Kolkata located at E-mall Chittarnjan Avenue.
I met the store manager Mr Deepak Seth who claimed to give me the cheapest price and claimed that if I get the same product from any recognised dealer cheaper than his quotation, he would refund me twice the difference.I finally checked for the same product and bought it at INR3000/- cheaper than E-zone.
When I went with the bills and showed the diff to him, he refused to refund the difference.
This is to highlight such incidents of cheating by E-zone managers.Future customers be aware and do not fall into the trap. I have all documentray evidence with me.
Rgds
Yasser

Hi Yaser,

If your claimant is true you've taken the right step in putting it up on the net for alerting other consumers. India needs such consumerism..

Samsung — Delay in refund

Dear Sir

Already got it repaired once and again submitted for repair to Samsung Service Centre vide Work order no MCB 2007 dated 09/Oct/2009.
Model no S379.

Almost One month is elapsed, refund committed today and that too stating that it is reached the Kurla office and we need to collect and deliver it to you. But today when my person reached their office to collect the same, they have very casually put across that it will take another 15 days.

Absolute horrible handset and service.

Rajesh
[protected]