[Resolved]  Samsung, 1. 5 Ton Split Ac — GV Parivar, Haldwani, Very Poor After Sales Services

Address:

Nainital, Uttarakhand

We bought a Samsung Split AC on recommendation of sales rep of GV Pariwar Haldwani. They arranged for installation of the split AC at our home. Besides the cost of equipment they charged us 2000/- for installation and fitting. On the very next day water started coming out from the AC. When we contacted GV they send their technical rep who dug out the entire wall only to find out that there is leakage in the drain pipe. They left after promising to come back and correct the problem the next day. However over one week has passed and there is no service delivery after repeated reminders from our end. That is the sad part once they have sold the unit it also appears they have also sold their soul. They dont seem to honor their commitment. Very poor professional approach. Just need to know what should be our approach and can we claim damages for the days we suffered.