[Resolved]  Samsung 1. 5 Ton Window Ac — Logic Board burnt up due to Short Circuit soon after General Service

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Chennai, Tamil Nadu

I have been using a Samsung window AC, 1.5 Tons, for the past 5 years. The AC is almost used daily, and has worked trouble-free over the years. Last week, 2-3 hours after a paid general service conducted by Samsung, the AC suffered a short circuit, which burnt the logic board, filling the room with smoke.

It's almost 7 days since I have called the support center and lodged a complaint; I get calls from Samsung service personnel, but no action from their side to repair the AC. Instead, I have been asked to fork out Rs. 800/- to replace the logic board.

My question is simple. I had absolutely no complaints with the AC logic board for 5 years. How come the short circuit occurred within 2-3 hours of the General Service? It is not my mistake. Why should I pay to cover somebody else's mistake?