[Resolved]  Samsung 1. 5 Ton Window Ac — Poor service

Address:

Ghaziabad, Uttar Pradesh

Hello

I bought an AC (Window 105 TON )from samsung in year 2008 this summer there is some cooling problem i called customer service and made a req. to get it checked an engineer visited my place 14/6/2010 and said there is Gas leakage. I said ok get it fixed on 15/5/2010 a per from samsung collected AC from my place and after that i keep on calling samsung people but no one is able to give me the answer wher my AC is i called several people in customer service and head office as well but every one said i'll get back to you or some body senior will give you a call then i called Mr. Sanjeev Saxena who is the head of Our Area and he cordinated with service centre and get my AC delievered on 23/6/2010 but they cahnged the compressor of my AC by saying and the compressor they fit in my AC that was and old compressor which was replaced by them from another AC and wehen they place the AC at my place they charge my 1700/- rs and on top of it problem was not corrected beacuse the compressor was not working i called them again somebody from service centre come to my place and collected AC and still as of noe i have not recievd my AC i am sick and tired of complaining them but there is no response. Please get this issue into the notice of HOD od SAMSUNG so they get to know how their customer's are suffering

Thanks

Vikram Chawla
+91 [protected]