[Resolved]  Samsung 1. 5 Ton Window Ac — Poor Service Response

We dont like samsung A.C becouse we Have taken It 40 day's Before It Does Not Work properly

I have made several Calls to the Customer Care Center of Samsung, Service Agency, Service Engineer of Samsung for no use even after 2 day's

samsung/1.5 ton window A.C. — BAD SERVICE

I have purchased a 1.5 ton Samsung brand window A.C. on 19.3.2005 spending Rs.18, 200/-. The dealer issued a warrantee card which says " warranty gives a comprehensive for all parts except plastic grill and filter for 12 months; and for all sealed parts for 60 months". When the A.C. has gone out of order during June, 2008, the Customer Care Centre of Samsung has entrusted the job of attending to my complaint to M/S G.Tech Services, Hyderabad which in turn took my A.C. for repairs on 9.6.2008 and delivered the same after 10 days and collected Rs.1331/- towards filling the coolant gas. The A.C. worked only for 10 days. Once again the A.C. was taken by the same Authorised Service Agency on 15.07.2008 and did not return it saying the Condensing Coil which has to be replaced, is presently not supplied by the Company as Samsung has stopped production of this part. When contacted, the Service Engineer, who is in-charge of A.P. says he will pay me the value of the unit after applying 44% depreciation and there is no warrantee for this part. I fail to understand :
-- the meaning of the word in the warrantee card"sealed parts"
--- when the company stops supplying the spares within 3 years there is meaning in issuing a warrantee for 60 months.
-- how a service engineer can decide the value of my prpoerty.

Even today the A.C. unit is with the Authorised Service Agency of the SAMSUNG .

I have made several Calls to the Customer Care Center of Samsung, Service Agency, Service Engineer of Samsung for no use even after 2 months

Samsung Window AC — Poor service & false commitments

I first made a complint on 7th April and the service engg picked up the AC on 8th saying the fault is bcoz of gas leakage, they returned the AC on 10 and the first time i switched on the AC it was not working, since 25th April till 30 the service centre kept on promising some engg would visit in 2 hrs but it took them 5 long days to pick the AC and now the compressor was gone, and they comitted to return the same on 2 ns may and today i am sitting on 3rd may every time i all customer care i get a comitment but no result.

I WISH SOME ONE AT SAMSUNG READS IT OR ELSE IT WONT BE TOO LONG BEFORE SAMSUNG BECOMES HISTORY

Samsung - Window Ac - 1.5 ton — No Service/reinstallation

Hi,

I'm having Samsung Window AC (1.5T). I've registered a complaint ( # [protected])almost a month back for the service of the same & also reinstalling the AC as it was not cooling properly.
I was given the details of the charges also for the same which I was agreed too. Now its been almost a month & whenever I call them up to check if some1 is coming or not. At first place they keep us on hold for almost 10 minutes & thereafter the usual reply comes that their executive will come tomorrow for the same but noone turned up so far.

Could you help me in this matter.

Thanking you in advance.

Regards,
CA Brijesh Gaba
[protected]

Samsung Window AC — Poor repair of AC

Sir

Since last 2 months the samsung is repiring the window AC installed in my house. 2 times they have taken the air conditioner to their works and atleast 10 times they have visited the house still they are not able to repir the air conditioner. While talking to customer care and service agencies they misbehave and give false commitment and we are helpless.

Please help in this regard.

thanks

LG (1.5 ton window AC) — pathetic response from customer care and service center

I have bought a 1.5 ton window ac (LG) on 03 march 09. On 23 jun 09 it stopped working. 25 jun 09 i have booked a complaint through customer care ref no.(s9c[protected] and i was told that i will get a call within 2 hrs. But to my surprise no body called me that day, so i called up customer care again and they gave me another number to call at. I called them up and they came in the evening next day and on inspecting the ac found that the FAN inside is broken and assured me that i will be replaced the next day.I waited for their call and the next whole day but no body turned up. someway i got their service mangers number (Mr. Purushotaman, chennai) and everytime i call him he assures me that he will call me back in 5 minutes but never calls me and when i call him back he says "oh, sir i am really sorry i forgot". The same episode is continuing and my ac is still unserviceable and nobody neither from the customer care nor from the service center is providing me the information. I request to replace my ac with a new one and i promised my self to never look at any of the LG products in the future and will warn other also from doing that.


Dev

SAMSUNG 1.5 TON AC — Company not providing service during the warranty period

This has reference to My BP No [protected] and Complaint regarding my split AC 1.5 ton bought in April 2009.

The AC is making vibratory noise from first day of purchase and from then I am raising complaints to samsung call centre and dealer for around 15 times.

Every time complaint, I got a standard answer that our engineer will visit you today, but nothing happened for last three months. I got feedback from Samsung call centre that my first complaint was closed on the basis of samsung engineer feedback that the house was locked which was also a false feedback.

After that rigorous follow up from my side, but nobody wakes up. I am only getting some calls from samsung various people that somebody will visit today, tomorrow or so on.

.

.



I won’t stop here and I will go to consumer forum and sumsung higher authorities as whatever written warranty provided by Samsung is null and void as nobody is acting on it.

Sorry for buying a Samsung product

Samsung/1.5 Ton Split AC — AC not working within warranty period

Sir
I had purchased Samsung 1.5 Ton Split AC in the name of Sanjeevani from Rohit Refrigeration company(34,Creek Row Kolkata-14) vide invoice no. RRC/09-10/0424 dt 04 Jul 09. Model Samsung AS 18NBXT2 Serial no. A234TZLS601165. It was installed on the shop on 05 Jul 09 but after few days found no cooling effect.Complain was registered by Samsung vide docket no [protected] dated 29 Jul 09. In the mean time M/s Rohit has checked that gas has released and they filled the gas. But again the same problem occured and service centre had removed the AC on 31 Jul 09 and delivered after repairing vide challan no. 1166 and certified no problem with the AC except gas leak and subsequently changed the pipe line and filled the gas Again the problem occured i.e. not cooling.Complain is lodged vide same docket no. dated 10 Mar 2010 and been asked for replacement of new one as it is within warranty period.M/s Rohit had checked and found problem of oil leaking from pipeline and declared that problem persists in the AC itself. Now I want the AC should be replaced by a new one at the earliest.How can a AC become inoperative after months.I doubt about the product quality of Samsung which they regularly brings to the notice of millions of customer via electronic media.Its really amazing how a company gives guarantee about their product and declares that they are the topmost company.They should feel ashamed of cheating customers.
I really want to take action against the company if they does not replace a new AC at the earliest which is within the warranty period. They are simply hampering my business for which I will seek compensation.
Sanjeevani
20, Currie Road Howrah-4
Ph-[protected]/[protected]

Samsung 1.5 Ton Window AC — AC NOT INSTALLED AFTER GIVING 5-10 REMINDERS

Dear Team

I purchased a 1.5 TON Window AC from Ghaziabad(U.P.) on 08-04-10 from Tirupati Distributors Vaishali-Ghaziabad.The address for the installation is Gurgaon,I asked to the shopkeeper to send the guy for installation but he suggested to call on SAMSUNG Service Centre No.for Installation,on 09-04-10 ,i looged a complaint for installation & they provided me the BP No.[protected] & the as per the customer care executive the AC will be installed in three days & also he gave me the assurance the Intallation team will call before coming,but today is 14-04-10 & still the AC is not insalled.

I called thrice on 13-04-10 to the call centre always the customer care executives said the the Installation team will call in half an hour & in evening he gave me the mobile no.of Service Manager [protected] but the same no was not answering always It was ringing but no one was ready to give the Proper response.

I suugest to all the customer don,t rely on customer care executives.

Kindly help to resolve the issue.

Thanks & regards

Muni Pradhan

Samsung 1.5 Ton Window AC — Poor service and response

09 April 2010 (15:40 hrs) : Reported no cooling by Window AC
10 April 2010 (pm) : Some one came to check
11 April 2010 ~1800 hrs : Two persons came and took away the AC to bring
back the AC the following evening.
12 April 2010 : Nothing happenend.
13 April 2010 (10:00 hrs) : Called [protected] to complain; was promised
AC back by 180-0hrs that day.
14 April 2010 (10:00 hrs) : Called Kaiser Electonics (Samsung Authorized
Service Centre); promised a call back. Nothing
happened. Called [protected] (pm); was given
Manager's number; I called; was promised a
call back. Nothing happened.
15 April 2010 (10:00 hrs) : Called Manager's number (10:45 hrs); she let me
talk to someone, who promised to call back within
half an hour. Nothing has happened till now, i.e.
16:15 hrs.

There seems to be no end to this. What kind of a customer service is this?
I am deeply disappointed.

16 April 2010 (15:40 hrs) : Reported no cooling by Window AC
17 April 2010 (pm) : Some one came to check
18 April 2010: Nothing happened
19 April 2010 ~1800 hrs : Nothing Happened
20 April 2010 : Two Persons comes and take away the AC.
21 April 2010 : Nothing Happened
22 April 2010 (10:00 hrs) : Called (Samsung Authorized
Service Centre); promised a call back. Nothing happened.
23 April 2010 (10:00 hrs) : AC comes installed, i.e.
24 April 2010 (10:00 hrs) : AC again given no Coooling Problem, call the customer care i.e.
25 April 2010 (10:00 hrs) : Nothing happened.
26th April : one person comes and reported again gas leakage problem and required to took again to service center.
27th april : nothing happened

lets see when this matter will finish, i am totally agree with another guy, requested other not to buy this product

SAMSUNG 1.5 TON AC — Poor Service

I have purchased Samsung 1.5 TN AC five months back. I have reported a display problem in the AC on 3rd July and yet to have any service engineer visiting my place. I have given four transaction no so far for the complaint.

Transaction No.[protected]
Transaction No.[protected]
TransactionNo.[protected]
BP No.[protected]

I have given complaint for display problem in my split AC on 3rd July and today is 21st July and am yet to get any service engineer visiting my place. I have been constantly in touch with the Customer Service No.[protected]/[protected]. I spoke to the so called senior folks in the customer service line and they assured literally everyday starting 3rd July that some engineer will visit my place. Also I have given complaints via this email product support and you can see that I already have four transaction number given without any use. I want the product to be changed immediately since in the past five months more than 4 times the issues have in the ac

samsung / window ac — service poor

I had registered a complaint with Samsung regarding my 1.5 ton Window AC which got conked off.

10th Aug'10:
Complaint registered vide complaint number [protected] on 10th Aug'10.

12th Aug'10:
Service Engineer visited on 12th Aug'10, identified some fault and told he'll be back with some spare part.

16th Aug'10:

NO RESPONSE TILL 16th Aug'10. I again called up customer care number :[protected] and was told that my complaint number [protected] was mistakingly noted for SPLIT AC and now its been corrected to Window AC and that the service engineer would attend to it shortly. Service engineer visited our house and again wen't back without repairing the A.C.

23rd Aug'10:
I again called up the customer care and requested them to send some engineer to rectify the complaint and was promised that engineer would attend to it by 23rd itself.

24th Aug'10:
I called up customer care again just to get a reply that my request has been re forwarded and will be resolved 'soon'.

Is this the service quality of so called world leaders in electronics!!

Samsung — Not provide service in warranty period

Dear sir,
My last date of warranty is 24/7/2011 when i went to samsung gallery they told that my mobile is out of warranty period. So pls give responce