[Resolved]  Samsung - 1 Ton Ac — poor response agst calls

1. Purchased one Samsung 1 ton AC model 122KA-Sl No A312PZA5404802 on 12-06-09, and subsequently delivered by Ms Rohit Refrigeration Co Kolkata vide CM no 1347 dt 15-06-09.
2. After waiting for 4 days, made a call to your service centre on 20-06-09 at 11.20 am to get the machine started-refer No [protected] requesting to depute Tech on 21-06-09
3. A call was received from your franchisee the same day evening who agreed to depute a person by 3 pm on 21-06-09
4. Waited the whole of evening of 21-06-09, but nobody turned up, nor was I informed of failing to turn up.
5. Again after waiting till 24-06-09, when nobody bothered to enquire about my call regd of 20-06-09, I again regd a call on 25-06-09 for starting of the machine, . Confirmation recd vide SMS the same day at 9.57 Am. But the Result was same-nobody bothered to call back nor respond though this was the 2nd Call Regd in a span of 5 days.
6. Being helpless, tried to contact any Sr Service Personal of Samsung, to bring to their notice, but no body was being allowed to give names or Tel nos, or Mail IDs .
7. Thru some source on[protected]thru helpline I could get the following Mobile no [protected], but was of no use, as the person who took the call refused to listen to my grievance nor willing to provide me any information of Samsung service Personal, leave alone taking care of my complaint..
8. On 27-06-09 I could get another cell no [protected] who referred himself as one Mr Randhir, and after explaining to him about the pains, and agony I had been facing, was surprised of his way of talking, leaving aside solving my problem. Again when I insisted to let me know about Sr service Personal, he refused to provide.

I will wait for another two days (till[protected] for Sr Samsung personal to respond to following -:
• Why my calls of 20-06-09, 24-06-09, were not given cognizance-?
• Why your personal fear to provide names of sr Samsung executives?
• Who will compensate my losses?
• Why should I not return the Samsung Ac.?
• Why should I not go to consumer court for the harassment metted by your people from 21-06-09 till date?