Samsung 20" Tft Monitor (Model 2043) — Monitor is not being on

I lodged a complaint on toll free number of samsung [protected] regarding my Monitor which was purchased on 9.8.2008, with 3 years on site warranty, but till today i.e. 17.12.2009 my complaint has not been attended, rather a regular mechanical type assurance is being given to me daily that they will get it set right, I shall get a call back after two hours. till now neither any body has contacted me not my complaint has been attended. It is very painfull for me as studies of my kids are very bady effected due non-redressal of my complaint by Samsung India.