February 26,2008
Dear Sir
My Samsung 21 inch colour TV had suddenly gone blank on February 18, 2008. It was connected to a surge suppressor, which was also supporting a computer and speaker. All these devices were not getting switched on.
I had lodged a complaint with the Samsung call centre[protected] on February 18, 2008 and was given complaint no [protected]. A Samsung technician from their service centre at Goregaon visited us on the same day, and informed us that the power supply had to be replaced at Rs. 2,500/-. We protested that a TV costing Rs. 11,000 cannot have a power supply of Rs. 2,500 and the technician left.
Subsequently, on changing the Surge suppressor, our computer and speaker started working, but the TV could not be switched on. We informed the Samsung call centre that the technician had probably disconnected the power supply to make us pay inflated amount. Therefore Samsung should depute their service engineer to determine the fault if any and to take action against the service centre.
We have been regularly calling up Samsung call centre, and speaking to supervisors Ms. Leena, Abhishek, but the call has not been attended since February 18, 2008. In between the call centre had entered the complaint as closed, but we informed them that it was still open. I have requested the call centre to preserve the recording for investigating the complaint.
We regret buying the Samsung product for lack of support and refusing to answer customer call. We were promised that Samsung service head Mr. Kazi Tanveer would personally look into the problem, but he is uncontacable.
Regards
Jawahar Ali
Flat 4A/404 PatliPutra Nagar
Oshiwara , Jogeshwari west
Mumbai – 400102
Cell [protected]
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