Samsung 29" Coloured Tv — Several Repairs done since the date of purchase but of no use

Sir,
Please find enclosed herewith my complaint sent to Samsung India w.r.t. their 29" coloured TV which was purchased on 19th June, 2008. From the 2nd month of its purchase it started giving problems. Since then their engineers visited and tried to solve the problem/rectify the fault, once they replaced one part but within 2-3 weeks of its replacement, same fault occured.

I requested them to rectify the fault finally or replace the set but they ignored my request and replied that there is no big fault, it is rectified now.

Unfortunately, after the expiry of guarantee period i.e. after one year same problem again started. When I informed them about this their Service Centre informed that this time they will not charge Visiting fee but next time we have to pay Visiting fee, and again they rectified the fault. But within 3-4 weeks same problem again occured. Please suggest me where to contact now for replacement of the defective set/refund of the my hard earned money of Rs.16500/-. Complaint sent to them in Hindi is enclosed. Thanks